Garmin Fenix8 keeps crashing FW13.35

HACHATZ 2 months ago

Even After Factory reset the device keeps crashing, just by entering menu, activity, light, … and so on.

The device worked nicely befor 13.35

what can i do to get my device working…

Top Replies

Garmin-Laurie 1 month ago in reply to HACHATZ +0 verified

Hello. I am sorry to hear you are having this issue. I would love to help investigate this further. For this, I will reach out to you via Private Message to collect details of this concern.
HACHATZ 1 month ago in reply to Ed V +1

The Customer Service has been very helpful and polite. They sent me the device without a deposit and I would have 10days to send the old one back. So normally I love Garmin watches, my whole family and…

All Replies

0 HACHATZ 2 months ago

How can i make a clean file System? Before i was on Beta fw 13.34.

the device even Crashs if try to edit Display Setting …

0 HACHATZ 2 months ago

The Fenix 8 even crashed just laying on the table over night. Very annoying.

0 maryooshek 2 months ago

After you encounter a crash:

- Open the Main Menu on your watch when it is not connected to the computer.
- From the Main Menu, Select "Watch Settings" and then "System."
- From the System menu, open the About page.
- On the About page, repeatedly press the Power/CTRL/Light button. After 8+ presses of the Power button, a new hidden Support Menu will appear.
- From this hidden Support Menu, select Reinstall Software

0 HACHATZ 2 months ago in reply to maryooshek

Sorry, didn't resolved my problem. Device still keeps crashing.

+1 Garmin-Laurie 1 month ago in reply to HACHATZ

Hello. I am sorry to hear you are having this issue. I would love to help investigate this further. For this, I will reach out to you via Private Message to collect details of this concern.

0 Ed V 1 month ago

I am having exactly the same issue, worked fine before the update!

0 HACHATZ 1 month ago in reply to Ed V

I received an exchange device four days ago. Till now no crashes, everything is fine with fw 13.35

only difference is, that I never tried a beta fw on the new one.

0 Ed V 1 month ago in reply to HACHATZ

Did you have to pay near enough the cost of a new device as a deposit until you got your new device?

I got offered a new device but on the grounds I pay a £600 deposit until they receive my old one, I don't think there is anything wrong with the watch itself it is the software that has been installed and a FW patch would resolve.

Also I was unaware that I have/had the BETA, I have not signed up to test it.

0 HACHATZ 1 month ago in reply to Ed V

The Customer Service has been very helpful and polite. They sent me the device without a deposit and I would have 10days to send the old one back. So normally I love Garmin watches, my whole family and even our horse has a Garmin device . We have/had fenix5, fenix6, venue 2, venue3, forerunner235, forerunner 255, vivoactiv4 and they all run without issues since years. Hopefully this is also the case with my replaced fenix8

0 Ed V 1 month ago in reply to HACHATZ

This is my 4th Garmin bit of kit all the others have been top notch and never missed a beat. Hopefully it’s gets resolved soon.