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Map update failed for Europe Topoactive 2024.20 on F6 Pro.

BeeZee
5 months ago

Hi,

Last week GE tried to install the latest Europe TopoActive map, but always failed.

I tried to:
- manually copy the .img-s,
- cleaned up Garmin folder on the watch,
- did soft/hard reset with/without restoring the watch,
- cleaned up everything Garmin from PC completely and reinstalled GE.

Only one of the new .img files can be copied, for the second and third one starts copying, but failes. Every time. So now I have a basemap only with very limited capabilities.

Then I tried to reinstall the maps, and finally I got an error message: 'The new map contains so much data, that it won't fit onto this device, contact support'... WTF!?

The I checked the available free space, with MTPDrive installed: I have about 28GB free space on the watch, the whole update contains about 9,48GB in the .img files that are less than 4GB in size.

In the evening I'll give it a try with deleting garmindevice.xml, but Garmin Support told me to send the watch in to them.

Any ideas that I can try before sending it in if step above won't help?

Thank you.

  • 0 5 months ago

    Maybe there is a problem with the items that are queued to sync for your device. I am not aware of a way to clear that queue other than removing the device from your account and phone, then deleting everything fron GE again, and starting over with a new Garmin account, reset the watch to defaults again, sync it via GE, and if it has good maps, remove it  from the new account and register it with your old account.

    There seems to be something not quite right with map updates in general that affects some people, I read posts here about getting maps for the wrong region, lack details, or have a weird coloring/theme. Garmin Support tends to always prefer exchanging devices, but I really doubt that the root cause is with the device.

    I once deleted everything I could delete on my F6X's storage in an attempt to fix broken maps, but that did not make any difference.

  • 0 5 months ago in reply to Data

    Thanks, but no way that I'll do these steps. Will not allow support to clean and reconnect my watch to another account.

    Since it's the third one in my possession because of warranty replacements, it's under warranty for more than half a year. I'll allow them to replace it for the 3rd time. I am losing my patience. If they cannot work well, I'll let them suffer the consequences instead of me suffering.

    (Every issue I sffuered from could be blamed on their lack of software quality, not the product's. Now I have a few more, i.e. Yoga/xy/GH videos cannot be installed since they were released; since V27, there's interfenece with pause/resume-sleep time; slightly increased battery drainage; and now this.)