Has anyone been able to get onto Garmin Customer service?

I have a 6S. Purchased in around October 2022.

It's served me well until it didn't.

Long story short it died, at age 20ish months old.

Ive taken it to the retailer I purchased from and 1 month later I haven't heard anything about whether I can get a replacement despite being out of warranty.

For an $1100 watch, I expected it to last longer than 20 months... the retailer advised that I may have a case as the issue is common in this model.

What are the tips for getting the attention of Garmin customer service if even retailers can't get in contact with them.

Thankfully I've borrowed an older model from someone otherwise I'd be completely watchless.

0 flocsy🤠 7 months ago

https://support.garmin.com/en-US/ql/?focus=topics

You can write an email or even chat (depending on the day and time)

In many cases they offer a replacement for some money

0 #Matthias# 7 months ago

Phone or chat works best in my experience. Email can take a very long time. It took me less than 10 minutes in the support chat to get a confirmation for a free exchange of my Fenix 6x with broken WiFi. But it depends where you are. My experience was with German Garmin support.

0 flocsy🤠 7 months ago in reply to #Matthias#

in my experience it is a matter of luck: which agent you are connected to.

0 9466671 7 months ago in reply to #Matthias#

I'm in Australia

I've tried reaching out on socials. There isn't an email address or phone number.

The retailer of purchase have apparently been trying to contact them too.

0 #Matthias# 7 months ago in reply to 9466671

Found this one:

1800-235-822

0 9466671 7 months ago in reply to #Matthias#

Thank you so much!

I've called them and I'm going to get my watch back from the retailer and progress my case independently.

Customer service told me it's usually a quicker process for the retailer to go through the dealer but my watch as been woth the retailer since the 24th of August and nothing has happened.