Serious problems after update 27.00

After updating to 27.00 I've experienced the following issues:

After a first run with connected HRM Pro the heartrate-sensor stopped working. Restarting the watch (two times, if i remember correctly) fixed it. Additionally, the steps recorded by HRM seemed to not be synched with fenix 6 (TrueUp is active) and counted double in Garmin Connect
After a second run with connected HRM Pro the watch loses massive battery and the menu responds very sluggish - restarting it does not help :-(

As long as garmin takes to fix: How can i downgrade to 26.00? I did not have any problems with that version.

Thanks and regards,

Florian

/edit: problem was solved with replacing the unit by garmin support - not what I expected, but won't complain either. Hope all others having the same problem will get a firmware-update soon to fix it by software-change

Top Replies

All Replies

0 mrzwickie over 1 year ago

Update: After connecting the watch to my PC to backup all files and synch with Garmin Express, the watch stated there was an update after plugging off the USB-connection. After applying the update the menu seems to respond normal again, but now the heartrate sensor is not working.

One thing i noticed: Before the latest "small" update (but not after update to 27.00, definitivly checked this) the sensor version of "BMX" and "WHR" was "0.0.0 !" - this is now back to "5.1.0"/"5.01.00".

0 darnich over 1 year ago in reply to mrzwickie

Now try to hard reset the watch by keeping the power button pressed until it powers off for approximately 20 seconds. Sometimes this helps and I do it every time after each update.

0 mrzwickie over 1 year ago in reply to darnich

Tried this multiplie times: HR-sensor is still not working.

0 mrzwickie over 1 year ago

Another update: Did a hard reset (master reset) - battery drain / menu behaviour seem to be fixed, HR-sensor still not working.

0 1000000000 over 1 year ago

It also possible that you have two issues in parallel. Did you test HRM Pro with other device? (some emissions of HRM Pro were quite defective. Mine was replaced two times because after one year it stoped working - issues with connection etc.)

0 mrzwickie over 1 year ago in reply to mrzwickie

Another update: About one hour after hard reset the HR-sensor miraculously started working again... I have no idea what is wrong here and will report if anything changes after next activity.

0 NMT77 over 1 year ago

Same issue here, since 27, heart rate monitor is on and off randomly.

0 mrzwickie over 1 year ago in reply to NMT77

Are you just using the watch or is it in combination with HRM Pro and a former activity?

0 NMT77 over 1 year ago in reply to mrzwickie

Noticed it yesterday after an walking activity, and then again today but whilst doing the activity, got home restarted watch, synced watch, checked for updates, no change, no green light, 3 hours later it just started working, then stopped for about 1/2 hour, has worked since then ok, very random.

0 iWerry over 1 year ago

same here; HR didn't work after update; did a hard reboot, started to work OK, then next day, around noon stopped working again, reboot fixed it. Not good...