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Stuck on Software installation (update screen)

7271073
11 months ago

My Fenix 6 pro solar has been stuck downloading an update for 3 days now. It loads too halfway and then just seemingly stays there for days. I have tried the soft-reboot by powering down while holding light, and then hard reset, by powering down, holding back, down and colourful (blue) button and then holding light to turn it back on. Nothing seems to work. Watch was working fine right until update happened. Haven't even had it for a year. There is a maps update on Garmin express and when I try install with the watch plugged into my Mac, the installation fails. Can't do anything in Garmin connect as my watch cannot pair anymore in this state, but when plugged in and I go on express I have connection. 

Any ideas? I have also tried power down - Blue button + down button back and forth to get an error message but that does not work either.

  • 0 11 months ago

    Can you see the files on the device when it is connected to the Mac?

  • 0 11 months ago

    search on the forum here and Public for Golf Map to remove (.img file).

    --- OR ---

    Hi, if this help i saw this procedure from Garmin under F7/E2 forum

    Beware this is a full restore so all your data/parameter will be reset on your watch.

    ------------------------------------------------

    Escaping from the boot loop

    Next let's get your watch cleaned up so it stops boot looping. We will master reset the watch to do this, however, we have a feature that will help you recover your preferred settings easily.

    Once again we need to start with the watch turned off, so if needed, repeat #2 in the section above.

    1. With the watch Off, press the Power button once to tell it to begin powering on. Then immediately begin pressing and holding the Start and Back buttons.
    2. Wait for the watch to beep once, then release the Back button.
    3. Wait for the watch to beep a second time, then release the Start button.
    4. This will have initiated a master reset on the watch. In the majority of cases, this master reset will clear out the problem causing the boot loop and bring your watch back to normal functionality.
    5. If your watch continues to boot loop after this master reset, or if you fail to hear the beeps, please comment again to let us know, and we can continue troubleshooting.
    6. While the watch is resetting, take a moment to clean up the Garmin Connect Mobile app (and your phone) to ensure that re-pairing works smoothly.
    7. Open GCM and go to the More menu, then scroll down and select Garmin Devices.
    8. From the Garmin Devices page, tap and hold on your Fenix/Epix watch. Select the option for Remove Device.
    9. Then also open the Bluetooth menu of your phone and remove your fenix/epix watch from here too.
    10. By this time your watch should have finished resetting, or be close to it. You can now re-pair the watch to Garmin Connect Mobile.
    11. During pairing, the app will prompt you and ask if you would like to restore from a backup. For ease of use, I would recommend following these steps.
    12. Our Device Settings Backup feature will help you reapply your desired settings, such as watch face options and which activity profiles you use. By default, backups are automatically generated around midnight every day. So there should be a recent backup pending for you to be able to restore from.
    13. Following the steps to restore from backup will help your watch get back up and running without you needing to remember all your preferred settings. Please note that wifi networks and Garmin Pay details are not included in the backup, for privacy reasons.
    14. There is a rare chance that the boot loop you experienced is becauseof a specific device setting. In which case restoring from the backup might reintroduce the boot loop you've seen. I do not expect this to occur for you, but if this happens please let us know, and we can investigate further.
    15. More info on using this Backup and Restore feature is available here: https://support.garmin.com/en-US/?faq=fLogiPl4Vr5p8u0bFNWmK7
    16. You do not have to restore from a device backup if you do not want to do so.

    Thanks,

    Kelly

    Garmin Outdoor Quality Team