Fenix 6s - faulty screen & vertical lines

I am fairly certain this is a hardware issue, but I wondered if anyone else has encountered this issue? My Fenix 6s became unresponsive, so I restarted it, and ever since it's been showing vertical lines.

I have restarted the watch several times and tried doing a hard reset, but it's difficult to reset when you can't see what's on the screen, so maybe I haven't done that successfully?

Any suggestions, or should I just contact Garmin? I'm wondering if it's worth contacting them as the watch is four years old!

Thanks

Top Replies

bluefish over 1 year ago in reply to daniscross +5 suggested

Then contact Garmin support. Good luck!
muppetman over 1 year ago +1

I'm sorry but you're right, that's 100% a hardware failure.
bluefish over 1 year ago +1 suggested
daniscross said:
but it's difficult to reset when you can't see what's on the screen

Try this :

Unprompted Reset
1. Ensure the watch is powered off.²
2. Press and hold the Down, Start, and Back
…

All Replies

0 muppetman over 1 year ago

I'm sorry but you're right, that's 100% a hardware failure.

0 daniscross over 1 year ago in reply to muppetman

Damn it. Will contact Garmin and see what they offer. Thanks.

0 bluefish over 1 year ago

daniscross said:
but it's difficult to reset when you can't see what's on the screen

Try this :

Unprompted Reset

Ensure the watch is powered off.²
Press and hold the Down, Start, and Back buttons.
Power the watch on while holding these buttons.
After the first beep release the Startbutton.
After the second beep release the remaining buttons.

The watch should now be reset.

https://support.garmin.com/nb-NO/?faq=wxPmdnWsev1xGRUf58oDC8

0 daniscross over 1 year ago in reply to bluefish

That's what I've been trying, but good to know I was doing it right. Sometimes I get to the language selection screen, but after that, the display corrupts (sections don't refresh and get 'stuck'), then when I restart, it's back to vertical lines again.

0 bluefish over 1 year ago in reply to daniscross

Then contact Garmin support. Good luck!

0 9339390 6 months ago

Did you find a solution? did you get it fixed?

0 9339390 6 months ago

Have you solved this? How did you solve it?

0 daniscross 6 months ago in reply to 9339390

I tried many things, but I was unable to fix this. Garmin offered me a stingy store discount, so I bought a Coros watch instead.

0 4316016 3 months ago in reply to daniscross

Same for me. My screen did the same thing. Garmin said I could pay another $250 and get a refurbed similar device. I wasn't terribly happy so I will buy a different device.