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Amazon Music Issue

CEP
over 1 year ago

Is anyone else getting a No connection to Garmin Connect Mobile 500 error when viewing All access playlists with Fenix 6s on latest beta? Watch is definitely connecting and syncing to Garmin mobile and local Wi-Fi.

I’ve tried uninstalling, turning off watch, tuning off phone, and reinstalling, but still the same issue.

UPDATE: Garmin Support advised that the error is likely to be on Amazon's side. So, I bit the bullet and opted to take the 1 month free trial of Amazon Unlimited, and seconds later the error was gone and the App started to sync. In my case, as an Amazon Prime subscriber, I had zero functionality from the Amazon Music App. There were no All-Access Playlists, nor could I listen to music I had previously purchased from Amazon. We shall see what happens once the free trial expires...........

  • 0 over 1 year ago

    Hi,

    I tried it on

    • F6Pro, system 26.00
    • Amazon Music version 1.4.0
      • Regular "prime" account (no Unlimited one)
    • with my iPhone personal hotspot for testing purpose

    No problem at my side

    I can Browse

    • Playlists
      • All-Access Playlists
        • Then download the selected playlist

    Maybe you need to add more information and description to your issue.

    ---

    You can try to contact the developper directly on the CIQ Store https://apps.garmin.com/en-US/apps/c6827fc2-5179-4df5-a0ff-3022db30e5ff

    ---

    You should try with another wifi network following the recommandation, use Garmin Connect Mobile to configure it.

    https://support.garmin.com/en-US/?faq=86QHylLwpf6iG9UtYr4fY7

    • Supported Frequency: 2.4 GHz only

    • Supported Protocols: 802.11 ac, b, g or n (802.1x is not supported) 

    • Supported Channels: Channels 1-11 only

    • Security: Unencrypted,  WPA, and WPA2

    • Passwords for encrypted networks must meet an 8 character minimum in length

    • Networks with a hidden SSID are not supported

  • 0 over 1 year ago

    Thanks for testing this out. My problem is that the app used to work, but I couldn't get to my personal playlists, so I removed the app and reinstalled it to try and fix the problem. Now the app doesn't work for me at all, so I think there is perhaps a corrupt file left on the watch that is preventing it from synchronising. My watch connects to wifi fine with the test, it just won't sync anymore. I have already contacted the developer, but don't hold out much hope for a response to be honest. I will try Garmin tech support, to see if they can assist with ensuring I get a clean install, as the "No connection to Garmin Connect Mobile 500 error" suggests the issue is with Garmin. Although, the error is puzzling,as it should be using wifi to sync, and not Garmin Connect. If I try to sync "Purchases", then this just comes back with a fail each time.No reason given. I'll see where I get to with Garmin support. Please see updates section in original post for latest information.

  • 0 over 1 year ago in reply to CEP

    OK

    We are all concerned by the playlist change. Amazon change the rules and only 15 playlists are shown to Prime users.

    https://forums.garmin.com/outdoor-recreation/outdoor-recreation/f/fenix-7-series/340971/fenix-7x-pro-and-amazon-music/1665249#1665249

  • 0 over 1 year ago in reply to socorsu

    It still works if you only have prime?? I had a sync issue and thought it's because they changed everything to random songs on prime and therfore doesn't work anymore without unlimitedly account.

  • 0 over 1 year ago

    It’s insane. You can only listen to your own downloaded music in the order you want in offline mode. Which makes it an mp3 player again. Fine. I copied all the music from my library out of the client (laptop) to my computer (had the old version, DONT upgrade), did some downloads of things I hadn’t yet and even bought a few albums that I swear I already bought (and there was still shady business like songs left off but eventually I got it all) and deleted amazon. If I’m going to just use an mp3 player I’ll use one that is trying to sell me premium and mess with my own music. Back to cd’s and uploading for me. Rather give the artists money directly wherever possible.