fenix 6s sensors off

hi Chris,

I tried that hqrd reset already and now I did it again as requested :

1- soft reset

2- hard reset with power and back button

for 2.i had to pair again with my phone

unfortunately nothing is working.and heart rate sensor, compass, temperature do not work

hi Chris

I cant reach the regional product support by phone or by chat , I tried by mail but it doesn't even send me a copy or receipt notification. the watch has been purchased directly from garmin Web site  with a price of 800 euros , I hope Garmin will dare to consider my case .

btw: when I try to look at the pulse oximeter it says version mismatch update software, but rest alti.eter, fhermometer, compass, barometer, etc don't display any message

I am sorry you have not been successful reaching Product Support in your region. You have two direct options. Either reaching out directly to Garmin France or Garmin UK Product Support. Contacting either by phone within their posted office hours should always get you an agent to discuss exchanging your watch.

I know that even hard reset did not solve your problem, but since I had the same I  had more or less the same problem yesterday  let me share my fix for thse other users having the same sort of problem who will be looking for a remedy.

Background: it happened to  my Enduro, while my F6X connected all the sensors. It happened after syncing with GE and changing the language of the watch automatically. After I checked the battery/power modes, which was set as intended, I disabled and re-allowed the Accessories in the Power mode I used for the sports app I wished to run. Within seconds my Enduro found all my sensors being nearby.

Note: disabling and reabling the sensors themselves in sensor menu had not fixed it.

Note": if you do not use any special Power mode then assign one to the activity type you would like to use.