HRM Pro not recording distance or intensity minutes

Hey everyone,

I have a Fenix 6 pro which I put into run mode for football while wearing the hrm pro strap and leave the watch in the change rooms. The strap doesn’t record the distance or intensity and shows a lot of idle or standing timE and not moving which isn’t correct. A lot of the time it will say something like 0.12kms when I’ll easily be running 5.0kms a game easy. 

It’s also Not adding the calories burned from the activity recorded to my daily total.

I know this was reported as a bug a few years back But was meant to have been resolved. 

just wondering if other people have the same issue?