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After 26.00 'Follow a Course' does not work for elevation on a Smart Trainer

3657904
over 1 year ago

A per the title, since version 26, Elevation does not work when following a course on a Smart Trainer.

Before, I would create a course and then follow it on the the trainer and it all worked as expected - resistance changed to match the terrain, and elevation appeared in Garmin Connect.

Since 26.00 I have the following issues:

1) The Smart Trainer resistance does not change

2) If you 'View Profile' before riding the course looks normal, but as soon as you start riding, the profile is crazy. See the attached images of the same 29.65Km course on the watch on Preview (green) and once I started the activity (blue).

3) Connect records some ridiculous statistics for elevation, I only rode 1.5km of the course in the images because it clearly wasn't working, but when I uploaded it anyway out of curiosity, Conect shows I rode 1.5km at a constant elevation of 500 million metres. 

I'd really appreciate some acknowledgement that Garmin is aware of the problem. I emailed support on 18/6 days and have had no reply as of 23/6 other than the auto reply confirming receipt.

Is this an issue anyone else is having? This is one of the main functions I bought the watch for and previously it worked well.

EDIT to add image from Garmin Connect showing Elevation data of c.500 million metres for the bit of the course I rode.

  • 0 11 days ago

    I think the whole situation is an absolute disgrace! I bought a device to train with every day. Now, because of this error, I have had to do my indoor activities with my Wahoo bike computer for almost a year. Because Garmin is so protectionist with data uploads from other platforms, I can't even upload them to Connect. This ruins Garmin's daily training suggestions, which were the second reason for the purchase. Does anyone have a workaround for this? How do I get my training sessions that I do with the Elemnt Roam onto Garmin Connect?

  • 0 5 days ago in reply to 5719713

    I ended up connecting my trainer to both my watch and to MyWhoosh  - the watch to record the data and MyWhoosh to control the trainer. Like you I bought the watch specifically to control the trainer, but that only worked for a few months for me as v26 came out not long after I bought the watch.

    I found posting here to be utterly pointless other than for highlighting the issue. I got no reliable information about a fix from Garmin, just 'well maybe ..' and 'we are hoping ...'

    My advice would be to contact support for your country directly and explain to them that you bought the watch for the reasons you've stated, but the functionality does not work, and thus the watch doesn't do what Garmin said it would when you bought it. 

    I assume from reading the changelog that V27 doesn't work either? I have no way of verifying because I now have a Fenix 7, on which it does work ...