Fénix 6s pro - stuck on battery saver mode and constantly disconnects from phone

Hi,

My Fénix 6s pro is less than 2 years old. Recently it has become stuck on battery saver mode: when trying to access certain functions on the watch (i.e., weather or music) the response is ‘battery saver enabled’. Using previous answers to similar problems on this forum, I have tried going to system setting>power manager>Battery Saver. The screen is faded out and says that the status is ‘off’ and will not let me change it at all (i.e., turn it on and off again). So the settings is showing that the battery saver is off but the functions on the watch that I’m trying to use are saying that the battery saver is on?

Also, my watch ONLY connects with my iPhone via Garmin Connect when I’m in system settings on the watch: the second I exit system settings, the connection drops. I am now no longer receiving any notifications to my watch (messages, call notification, etc). It does appear from looking at the menu screen that appears when I long press the light button, that the disconnection between the watch and the phone is due to the ‘battery saver enabled’

I have tried deleting the Fénix from my Garmin Connect app, deleting & forgetting it from my phones bluetooth, deleting & reinstalling the app, hard reset on the watch, deleting all installed watch faces from Garmin IQ and done all the software updates.

Any other recommendations?

Top Replies

Garmin - Chris over 2 years ago +3 verified

I am sorry there is an issue. Since your Power Manager > Battery Saver menu will not allow you to turn it back off again, I am sorry, it will take a full System > Reset and selecting Reset Default…

All Replies

+1 Garmin - Chris over 2 years ago

I am sorry there is an issue. Since your Power Manager > Battery Saver menu will not allow you to turn it back off again, I am sorry, it will take a full System > Reset and selecting Reset Default Settings to resolve the issue. Your watch will be fully reset but you should gain full control again.

Regarding your phone connectivity issues - with your watch stuck on what it perceives to be your Battery Saver mode, it is going to be a headache for your phone connectivity too. Your default Battery Saver turns off your Bluetooth connection to your phone. I would not expect you to receive smart notifications with the current state your watch is in.

Once you have recovered your watch, when you go to Bluetooth pair again, remove your watch from your Connect APP and from your smartphone's Settings > Bluetooth menu first. Pairing through your Connect Mobile APP should then go smoother.

0 0x49D1 over 2 years ago

Seems that this is fixed in latest beta: https://forums.garmin.com/beta-program/fenix-6-series/f/announcement/332171/beta-version-25-85---side-load-only . So we just have to wait for it to be released...

0 8945289 over 1 year ago in reply to Garmin - Chris

I have the same issue and tried all this and my watch is still in low power mode. Been 2 weeks and I’ve reset and de paired and still same issue. Very frustrating. Any advice?

0 Garmin - Chris over 1 year ago in reply to 8945289

8945289

If a reset to defaults has not returned your watch back to an out of the box state where you can properly control whether your Battery Saver feature is off and on, your watch has a more serious issue and you will need to reach out to Outdoor Product Support in your region.

0 singletrackmind over 1 year ago in reply to 0x49D1

Hi do I download this beta update?

0 singletrackmind over 1 year ago in reply to Garmin - Chris

I had a low battery warning come up yesterday and selected power saver mode. Now that I have recharged the watch it is stuck in battery saver mode. I am having the same issues as the original poster. I cannot exit battery saver mode. When I try to toggle it on/off it just grays out.

i performed the Reset Default Settings and it did not change anything. It is still stuck in power saver mode.

What is the fix for this? Was there a recent update that caused this bug? It has never happened to me in three years of constant use and many charges. Please help asap.

0 Garmin - Chris over 1 year ago in reply to singletrackmind

singletrackmind said:
What is the fix for this? Was there a recent update that caused this bug?

I am sorry you have the issue. Your watch is on current v26.00 software. If resetting your watch through the System > Reset menu does not resolve your issue, please reach out to Outdoor Product Support in your region.

0 Finn-QDL over 1 year ago in reply to Garmin - Chris

I have the same problem as identified in the above thread by other users. This is clearly not a random unique circumstance - can Garmin release a patch or update to correct the issue? And if so how do we access the upgrade?

0 9890660 over 1 year ago

have had the same problem as well. have an fenix 6s. battery ran low 3 days ago and it went into low power mode. charged and still can't get out of it but the battery saver mode is grayed out exactly as OP described.

Found a temporary fix in the meantime for everyone who has been having this problem too, since I have been unable to restore it back to normal. I went into the power manager mode and under battery saver i selected edit. then i just turned everything back on again (watch face: dont change; music: allow; phone: don't change; wifi: don't change; activity tracking: don't change; wrist heart: don't change; pulse oximeter: don't change; backlight: don't change.

That seems to have restored most of the stuff back to normal. Hopefully there's a fix soon for this, but hope this helps someone!

0 Leanne306 over 1 year ago in reply to 9890660

Helped me! Thanks! Beats having to reformat.