Smart notification - receiving message with specific emojis reboot immediately (SMS, iMessage, WhatsApp, etc.)

Hi,

Because i'm on 25.10 Alpha, are someone here that can confirm if this bug is present with Public 25.00 or older ?

Thanks,

Hi,

Thanks to this post, oriol find a bug with Smart Notification (SMS, iMessage, WhatsApp, WeChat, etc.), reproduce is quick and simple

https://forums.garmin.com/beta-program/fenix-6-series/f/community-discussion/326385/reboot-receiving-a-whatsapp-message

My Setup :

Fenix 6 Pro
- Alpha - 25.10
- Language tested - English, French and Chinese (thanks Shawn)
iPhone 13 - iOS 16.3.1
- Garmin connect - 4.64.1
- WhatsApp Messenger - 23.3.77

---

Reproduce

send a message any application as described (to you, your smartphone/watch) with
example from whatsapp -->

Thanks to track and correct this issue Garmin - Chris

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All Replies

0 socorsu over 2 years ago

Any relationship with this one ?

https://forums.garmin.com/outdoor-recreation/outdoor-recreation/f/fenix-6-series/325519/v25-00---incoming-messages-in-chinese-or-japanese-restart-the-watch/1582683#1582683

0 socorsu over 2 years ago

Again, any relationship with this one ?

https://forums.garmin.com/outdoor-recreation/outdoor-recreation/f/fenix-6-series/326411/garmin-6x-pro-restarts-on-messages-which-contains-not-sypported-language-app-version-25-00

0 Garmin - Chris over 2 years ago

Thank you. We greatly appreciate what you have provided. Related to the other 2 thread, most likely.

0 Garmin - Chris over 2 years ago

In your testing, is the crash restart happening for you with all languages or for specific languages when your message arrives through WhatsAPP or to your smartphone's SMS and contains multiple emojis? Thank you!

+1 Garmin - Chris over 2 years ago

I just found your report that has the attention of engineering quality. The more information given in the thread with engineering being involved, the better. Thanks again.

- Multiple Emojis Causing the Watch to Restart

0 Shawn over 2 years ago in reply to Garmin - Chris

Hi Chris, I have the same issue. As far as I know, it depends. Sometimes, it crashes when the message contains Chinese characters or emojis, but not all of them. Besides, it happens across different APPs, not only WhatsApp, such as WeChat, and other Chinese language APPs as well. Cheers!

0 socorsu over 2 years ago in reply to Shawn

Thanks for your feedback and addition of informations (language, application, etc.)

0 socorsu over 2 years ago in reply to Garmin - Chris

English and french (just tested now), as said all type of notification, you only need to have these Emojis sequence shown on watch screen.

As Shawn said here, chinese also concerned, WeChat app too ...

https://forums.garmin.com/outdoor-recreation/outdoor-recreation/f/fenix-6-series/326390/smart-notification---receiving-message-with-specific-emojis-reboot-immediately-sms-imessage-whatsapp-etc/1584752#1584752

0 Garmin - Chris over 2 years ago in reply to socorsu

Thank you!

0 oriol over 2 years ago

Installed new public 25.10 version and I can still reproduce this bug.