Related

25.00 - no sync to phone

Andreas_Schmitt
over 1 year ago

Hi,

since the update to 25.00 my Fenix 6s pro doesn't sync activities and things like HRV, sleep etc. via my phone anymore. It is still connected to the phone an the "real time HR" in the connect app works. Synchronizing everything via WiFi from the watch however works fine. Anybody with the same problem?

  • 0 over 1 year ago

    Same problem. I tried hard reset and now can't even pair with phone, the watch gets stuck in Initializing and gives up, never even getting to the actual pairing. 

  • 0 over 1 year ago

    Same here, cannot even get it to connect to Garmin Express on my laptop, 6x Sapphire

  • 0 over 1 year ago in reply to Rsgard

    Hm that sounds different, it actually works fine with Garmin Express via the cable for me.

  • 0 over 1 year ago

    Confirmed its something different. Spent an hour or so with tech support. 

  • 0 over 1 year ago

    I also have these problems, no synchronisation via wifi or Bluetooth. It only works via cable using Garmin Express.

  • 0 over 1 year ago

    Same problem for me since 25.00 update.

    I have rebooted the watch and now this is ok.

  • 0 over 1 year ago in reply to pf37

    I had also restarted my device, but it only worked once and then the problem was back.

  • 0 over 1 year ago

    Interestingly the first sync this morning worked via the phone, but one minute later a second try failed again (and does since then). I've attached the sync logs below.

    Also, sync using WiFi works, except if I tried an unsuccessful sync on the phone before. Then the watch will only show something like "synchronization already in progress" Forcing the Connect app to quit in the Android settings helps in that case.

     

    First sync:

    ---GCM App Version---
4.63.1

---Timestamp---
Sat, Feb 25 2023 @ 9:08 AM

---Garmin Device Info---
[device information] unit id: 3305559892, product number: 3288, software version: 2500, device name: fenix 6S Pro

---Android Device Info---
OS: Android
Ver. Release: 12
Ver. SDK: 31
Ver. Codename: REL
Locale: de_DE
Manufacturer: Google
Brand: google
Model: Pixel 3
Device: blueline
Display: SP1A.210812.016.C2
Hardware: blueline
Host: abfarm-release-rbe-64-00023
ID: SP1A.210812.016.C2
Product: blueline
Radio: g845-00194-210812-B-7635520
Serial: unknown
Tags: release-keys
Type: user
User: android-build
Board: blueline
Bootloader: b1c1-0.4-7617406
Supported<br/>ABIs: arm64-v8a<br/>armeabi-v7a<br/>armeabi<br/>

---Sync Info---
******************** SYNC RESULT ********************
Upload Status=SUCCESSFUL
Download Status=SUCCESSFUL (No item to process)
Time Sync Status=SUCCESSFUL
Overall Sync Status=SUCCESSFUL
Origin=5037_SYNC_REQUEST_MESSAGE__VISIBLE_IF_FILES
*****************************************************
UPLOAD:
LISTED (Supported=[4, 32, 35, 38, 44, 41, 49, -11, -12, 58, -9, 68, 70, 72]; Uploadable=[FIT_TYPE_71, FIT_TYPE_70, FIT_TYPE_72, GPSData, FIT_TYPE_52, KPI, FIT_TYPE_32, FIT_TYPE_35, FIT_TYPE_57, FIT_TYPE_58, FIT_TYPE_38, FIT_TYPE_9, FitnessHistory, IQErrorReports, GOLF_SCORECARD, FIT_TYPE_61, ErrorShutdownReports, FIT_TYPE_41, FIT_TYPE_44, FIT_TYPE_66, FIT_TYPE_68, FIT_TYPE_28, FIT_TYPE_49, FIT_TYPE_4, BLELogs, ULFLogs, WELLNESS_TYPE_1]) { listed=1852ms }
- 1 (80/SEGMENT_LIST/102B): ARCHIVED { extracted=174ms posted=191ms archived=76ms }
- 212 (80/MONITORING_B/15655B): ARCHIVED { extracted=5942ms posted=2928ms archived=177ms }
- 517 (80/BIOMETRIC_DATA/341B): ARCHIVED { extracted=271ms posted=1430ms archived=97ms }
- 493 (80/HRV_STATUS/1525B): ARCHIVED { extracted=497ms posted=2586ms archived=111ms }

#Auto Upload=true
#Types=[4, 32, 35, 38, 44, 41, 49, -11, -12, 58, -9, 68, 70, 72] | [FIT_TYPE_71, FIT_TYPE_70, FIT_TYPE_72, GPSData, FIT_TYPE_52, KPI, FIT_TYPE_32, FIT_TYPE_35, FIT_TYPE_57, FIT_TYPE_58, FIT_TYPE_38, FIT_TYPE_9, FitnessHistory, IQErrorReports, GOLF_SCORECARD, FIT_TYPE_61, ErrorShutdownReports, FIT_TYPE_41, FIT_TYPE_44, FIT_TYPE_66, FIT_TYPE_68, FIT_TYPE_28, FIT_TYPE_49, FIT_TYPE_4, BLELogs, ULFLogs, WELLNESS_TYPE_1]
*****************************************************
DOWNLOAD:
BROWSED (No item to process; No downloadable items found for the supplied bit mask (72192260703)) { browsed=183ms }

#BitMask=72192260703
*****************************************************

    Second sync:

    ---GCM App Version---
4.63.1

---Timestamp---
Sat, Feb 25 2023 @ 9:09 AM

---Garmin Device Info---
[device information] unit id: 3305559892, product number: 3288, software version: 2500, device name: fenix 6S Pro

---Android Device Info---
OS: Android
Ver. Release: 12
Ver. SDK: 31
Ver. Codename: REL
Locale: de_DE
Manufacturer: Google
Brand: google
Model: Pixel 3
Device: blueline
Display: SP1A.210812.016.C2
Hardware: blueline
Host: abfarm-release-rbe-64-00023
ID: SP1A.210812.016.C2
Product: blueline
Radio: g845-00194-210812-B-7635520
Serial: unknown
Tags: release-keys
Type: user
User: android-build
Board: blueline
Bootloader: b1c1-0.4-7617406
Supported<br/>ABIs: arm64-v8a<br/>armeabi-v7a<br/>armeabi<br/>

---Sync Info---
******************** SYNC RESULT ********************
Upload Status=FAILED (upload:ERROR PRIOR TO EXECUTE)
Download Status=FAILED (download:ERROR PRIOR TO EXECUTE)
Time Sync Status=SUCCESSFUL
Overall Sync Status=FAILED
Origin=5037_SYNC_REQUEST_MESSAGE__INVISIBLE
*****************************************************

*****************************************************

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