Unable to Connect to ANT+ Bike Computer - Fenix 6x pro solar

217d6a29f5a043a5a54c6c0c041dd388 over 2 years ago

I have a Fenix 6x Pro Solar that I purchased last month, and I have been unable to connect it to my bike computer sensors which are ANT+. The bike computer is a trek incite ach digital. I was able to connect to the bike sensors on a forerunner 235 which I had previously and even able to connect the heartrate broadcast from the Forerunner to the bike computer head unit so that I could read it during rides.

I have followed the Garmin manual on the process to pain the sensors. The Fenix will see both the cadence and speed sensors and add them, but is never able to connect. The sensors are still able to connect to the bike computer so I know they are working and it isn't a battery issue.

I joined the software beta program in hopes of that fixing the issue and currently on v24.00, but no luck before or after beta... Anyone else having this issue that has been able to get it to work?

0 Former Member over 2 years ago

solved

0 217d6a29f5a043a5a54c6c0c041dd388 over 2 years ago in reply to Former Member

Hi OnlyTwo. Unfortunately Garmin decided my username for me when I submitted the post and I'm not sure if/how to change it (but haven't really looked yet).

I just tried restarting and reconnecting and no luck .

I'm running sofware version 24.00 (34cd94c)

Here are the other entries that look like software versions:

gps: 5.50

wifi: 4.01

ciq: 3.3.6

bmx: 5.1.0

whr: 5.01.00

ant/ble/bt: 6.15

sensor hub: 22.09

Hopefully that helps narrow down the problem!

0 Former Member over 2 years ago in reply to 217d6a29f5a043a5a54c6c0c041dd388

solved

0 217d6a29f5a043a5a54c6c0c041dd388 over 2 years ago in reply to Former Member

I purchased it new direct from Garmin.

I did also try what you are suggesting on the removal and restart with no luck. I'll reach out to Garmin support when I get a chance and post resolution here. Thanks!

0 217d6a29f5a043a5a54c6c0c041dd388 over 2 years ago in reply to 217d6a29f5a043a5a54c6c0c041dd388

Talked with garmin support over the weekend. They were unable to help fix the issue. Supposedly an internal ticket was created to track potentially looking into a solution...

0 flocsy🤠 over 2 years ago

I had similar problems but the other way around: I wanted to broadcast the HR from fenix6 to Edge.

It didn't work, more or less similar to what you wrote. The solution was to restart fenix6. So try that, maybe it'll also work the other way. BTW someone wrote in the forum that it happens to him a lot and then he always needs to restart.

0 217d6a29f5a043a5a54c6c0c041dd388 over 2 years ago in reply to flocsy🤠

Yeah, I ended up trying every combination of restarting and adding/removing of the sensor and no luck. When I was on the phone with Garmin support we even did a reset on the watch and still no luck. Is anyone else able to get the Fenix 6x to connect to a speed and cadence sensor that is not the Garmin one?