Recorded Sleep Deletes After Manually Ending Sleep on v23.00 Software

Denis Berchuk over 3 years ago

After update to sw v.23.00 Fenix 6x don't show sleep data after stop sleep manually.

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Garmin - Chris over 3 years ago +2 verified

Updated December 5th, 2022:

Engineering is looking into the issue further to resolve it.

For anyone that can replicate the issue of your sleep deleting if you manually end your sleep recorded for the…
Katweasel over 3 years ago +2

I have the same problem on my Fenix 6 Pro. I don't really want to reset my watch to factory settings and loose all my activities on the watch without knowing if it works. Powering on and off does not solve…
Scorp1981 over 3 years ago +1

Same Problem here. Reboot and soft reset (hard restart, however you want to call it), which I periodically and definitely always after a firmware update do, didn’t help. Really don’t feel like resetting…

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0 Tisztul_A_Visztula over 3 years ago in reply to Federonic

Which is hrv STATUS widget. :-)

0 wschoot over 3 years ago in reply to Garmin - Chris

Yep, I have that too Garmin - Chris! I've sent you a private message.

0 Tisztul_A_Visztula over 3 years ago in reply to Federonic

Btw you were right that HRV status data and sleep data are linked as regards disappearance, because the chart of HRV status disappeared, too. I mean that of the sole night.

0 Federonic over 3 years ago in reply to Tisztul_A_Visztula

Yeah , the garmin dev team has been made aware of this issue last week. Hoppefully they will implement a fix soon.

0 wschoot over 3 years ago in reply to Garmin - Chris

Hi! Any update on this? It's been a few months now and several firmwareupdates have been released since, where the release notes say nothing about this.

0 Garmin - Chris over 3 years ago in reply to wschoot

If you are still experiencing the issue due to ending sleep via your HRV menu, it may take some a while for sleep data to show, please check your sleep again later in the day.

0 wschoot over 3 years ago in reply to Garmin - Chris

So you mean you think the bug was fixed? I couldn't find it anywhere in the changelogs. Did I miss something?

0 Garmin - Chris over 3 years ago in reply to wschoot

The update given came from an update on the tracking case for this issue but did not come from software release notes.

0 wschoot over 3 years ago in reply to Garmin - Chris

I'm not entirely sure what update you're referring to, I don't think I got anything in my email about this. Where could I find this update?

0 Tisztul_A_Visztula over 3 years ago in reply to wschoot

I guess Chris meant that when he checked the tracking case as an internal guy he found a reference on the fix, and he simply confirmed that nothing was said about the fix in the software release notes. So we had no chance to find out that there was a fix.

But you are right, if we were attached to the tracking case we should have received an update info some time ago.

Anyway I was brave enough to manually end my sleep in the second half of October, twice or thrice and never met this bug any more.