Garmin Express can't find my fenix 6 Sapphire Pro

I have tried on both Mac OS and Windows to connect my fenix 6. The watch charges through the computers, but Garmin Express will not find the device. The device also not show up in Finder or the Windows equivalent. I have reinstalled Express several times, bought a new data cable (£33!!) from Garmin, rebooted the computer and restarted the watch. It means I cannot sync any routes or get updates. Help!

0 Davide_Mores_Fenix over 2 years ago

Hi, I just connected my f6xpro solar to the pc to recharge it after 15 days, and I am noticing that it is not recognized by the pc. I also tried to connect it to different usb ports but nothing changes, it is as if it were connected to a normal power outlet. I don't understand what the problem is.