Fenix 6 Sapphire has broken screen - Garmin www takes me in circles.

A cracked screen is very likely to be impact damage so this isn't typically covered by warranty , so Garmin may not assist.

This is maybe a silly question, but did you contact them?

Garmin may or may not read this thread but if they do they will advise you to contact your local support team.

If you are in EU / UK email [email protected]

Just contact Garmin support at your local country's website. It's not that hard. However, cracked screens may not be covered by warranty, hence you might get a replacement and have to pay a reduced fee for it.

Thanks for that! I really didn't think it would be that easy. Got a brilliantly helpful person on the phone who clarified the process for me - unfortunately there'll be no freebies though - £156.00 for a new glass face. But great to know they are so easy to contact and so helpful too.

Regards 

R

Nice! Keep in mind that it's not just the glass that has to be replaced, but the whole front. That part'll cost you about 110€ if you buy it on Ali Express.

That's a great top tip! They sell just about everything! Have you tried to replace that whole front before from Ali Express? Says: "￡83.76 - 92.13" and I presume I'd have to get the rubber seal as well which is another £16.98 - bargain I know but as reliable as getting Garmin to do it for me for £156 and then it probably has some sort of warranty if they've done it, right?

Actually, I was trying to speak in favor of Garmin's offer, but apparently I failed. Unfortunately, I have no experience with repairing watches of any kind, sorry!

Superloop said:

- bargain I know but as reliable as getting Garmin to do it for me for £156 and then it probably has some sort of warranty if they've done it, right?

Garmin will not repair your broken screen - they will sell you a different refurbished watch for a reduced price.

HTH