Fenix 6 Pro Solar Heart Rate Sensor doesn ´t work after firmware upgrade 21.00

Hi,

After software upgrade to 21.00 the HR sensor stop working. No lights no measure... I tried soft and hard reset and event try to downgrade but it doesn´t fix the problem. I dont beleive it is a hw problem ´couse this morning iwas wearing the watch and its works perfectly. Any ideas ? thks in advance

0 Andrew over 3 years ago

I would check that your sensor has the correct updates. Another user has collated updates here: https://forums.garmin.com/outdoor-recreation/outdoor-recreation/f/fenix-6-series/254403/garmin---fenix-6---excel-changelog#pifragment-1292=2

0 Pierrotsc over 3 years ago

i think i saw a similar post when someone was trying the 21 beta. search the forum. I updated my F6 pro last night and hr is working fine.I know that does not help you but it feels like you are the second person mentioning that

0 7180885 over 3 years ago

Hi
DId you find any solution? I encountered the same problem after upgrade to 21.00.

0 1465682 over 3 years ago

Hi
I encountered the same problem after upgrade to 21.00. Tried everything, HR sensor works from time to time!