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Software 21.00 Issues

Vlam
over 3 years ago

After the Software 21.00 update, my Fenix is stuck on "Loading Maps". When the watch decides to skip this step nothing works on  the watch besides time (which is 10min behind I guess without the gps functionality).

  • The battery died twice in the last
  • 24 hoursThe optical HR is not working
  • Maps is not loading as mentioned above / GPS not working
  • Sleep data not recording
  • ABC sensors not working
  • etc
  • etc
  • etc

How can a watch work perfectly, and then after a software update the watch has NO FUNCTIONALITY. Do the people at Garmin not test the software before they release it? It seems when they try to fix something they end up braking other things.

I'm not happy at all, can you please advise what to do or sort this issue out ASAP. I have switched the device on and off a few times, but with no positive results.

Regards, Pierre Viljoen

  • 0 over 3 years ago

    Perhaps you have a "crooked" firmware installed, this can happen on any device. Have you tried doing a hard reset to factory settings? I assume this might help. Or clarify how you can reinstall the firmware.

  • 0 over 3 years ago

    no issues here and i've been running V21.00 for a couple of weeks since they opened the new beta forums

  • 0 over 3 years ago

    Maybe do a complete reset on the watch and see if that helps

  • 0 over 3 years ago

    Hi, i'm using 21.00 since the beginning of Beta program and past 20.8x without issue, only for information.

    Can you connect your watch to Garmin Expres ? To verify if all update are there ?

    Regarding battery issue, are you using third-party CIQ APP/WatchFace/etc ? CIQ 5 is now part of the System and some software could not be up to date ...

    Try to restart your watch by a very long press on the Light button until shutdown, then start your watch

    Regarding Maps, if the problem persist you can request to reinstall it through Garmin Express, this fix the issue most of the time.

    Regarding GPS, you should verify your CPE to be actual in the product info menu of the watch.

    - every day i do GPS synchro by selecting an activity and waiting for green signal, it works in your car and no need to save the activity

    - regularly i sync the watch with Garmin Connect Mobile, which also share the GPS info since many version now

    ---- same thing befor an activity with smartphone sync

    - starting an activity i always select the activity as earlier as possible to be sure that GPS Fix is done (Green) because i'm not so patient :-)

  • 0 over 3 years ago

    I have the same issue here. Absolutely useless watch after update and battery dies over night 

  • 0 over 3 years ago in reply to 5885225

    Hi, I ended up doing a hard reset and then pairing it again to garmin connect on the phone. Luckily most of your training metrics and stats gets remembered my garmin, so not much was lost on the watch. This worked for me.

  • 0 over 3 years ago

    I haven't had any of those issues you noted above and have been using 21.00 for a week or so.  

    The only major issue I've had (with every beta version since 20.60), is that when doing a run workout, either custom or intervals set on the watch... it works fine on the watch, but you no longer get the Run/Recover/Rest breakdown in Garmin Connect (web site or app).  

    Did a track workout with a group this morning... and others were kinda' pissed off that the capability is no longer there- so, I know it's not just my watch.

    I've alerted outdoor.beta 3 times about this over the past couple months of betas. I realize this feature isn't important to everyone... but it sure is to me and my group.

  • 0 over 3 years ago

    Since update, my watch says I have had no REM sleep. I'm just setting of a reset and will report back if that fixes it 

    I really like the new workout setup.

  • 0 over 3 years ago

    Obviously the update did not go well. How did you do the update? Over the air or via Express? Either way it looks like it corrupted somehow.