Wifi not connecting Fenix 6 pro - old question not solved

Just got hold of a new Fenix 6 pro, having had the Fenix 5 working fine, even today. I've google the world and forums for an answer but run into dead ends

watch reads 'no internet connection'

phone reads 'something went wrong'

I've used the apps and web via cable and bluetooth. I've tried wifi from the watch and failed to connect, it can see my wifi. I've set up express and done the same.

I've opened a 2nd wifi channel with 8 characters as this was read to be problem...failed

I cannot drop 'b' from wifi with my router

I cannot split 2.4 and 5, but other items in my house such as lighting only use 2.4 and this is not a problem for those devices

My watch cannot see my iphone hotspot so i cannot link through that

I've reset all devices watch, router, phone and no joy

I have a vodafone (UK) wifi hub running Firmware version: 19.4.0551-3261103, I cannot split 2.4 - 5 the option does not exist.

Please...any ideas

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0 socorsu over 3 years ago

Hi, what is your WiFi version on the watch ?

This test is interesting "My watch cannot see my iphone hotspot so i cannot link through that" because i remember it was working for but today it's not.

I made some test with iphone 5S (latest version), SE2016 and SE2020 (15.4.1) and finally it works, but i need to change the password (security WPA2) to avoid special character ';'

Can you made this test ? with simple SSID (iphone name) and simple password (security WPA2) like "4312mdp1234pdm ?

Wi-Fi Network Requirements

Supported Frequency: 2.4 GHz
Security: Unencrypted, WPA, and WPA2
Password Length: 8 characters minimum³

NOTE: Hidden networks are not compatible.

support.garmin.com/.../

+1 Neil-M over 3 years ago

How can I find Sufi version…all firmwares are updated

0 socorsu over 3 years ago in reply to Neil-M

www8.garmin.com/.../GUID-E131EDC8-BB20-4F2B-AF7B-E6EC45B107E0.html

You can view device information, such as the unit ID, software version, regulatory information, and license agreement.

Hold MENU.
Select System > About.

push Down (bottom left) until you saw WiFi with a number

0 Neil-M over 3 years ago in reply to socorsu

20.60 (3c7724d)

0 Neil-M over 3 years ago in reply to socorsu

2.60 wifi

0 Neil-M over 3 years ago in reply to socorsu

It cannot see my iPhone which has no characters or symbols in its name…so I can’t even type the password. Other devices can see and attach to my iPhone 13 (running latest firmware)

my iPhone with express can see my home wifi…either channels but both simple and regular passwords come back ‘no internet connection’

0 socorsu over 3 years ago in reply to Neil-M

That is strange, if another device like your mobile doesn't work, you should contact Garmin Support.

New 21.00 and WiFi update is on the way since today, maybe you can do a new test with this version.

0 Neil-M over 3 years ago in reply to socorsu

So, done the update just now and exactly the same. I was at a customer today though (sky internet) stole their wifi and it worked. So presume its a problem with Vodaphone broadband hub :( But how to resolve

0 5135968 over 3 years ago

I have always struggled to get WIFI to work with the BT Homehub 5, the Vodafone router you have and now an SSE Broadband Techncolour router - just won't connect. Actually sometimes it randomly does but then next time it tells me the password is invalid without it changing.

No other devices have problems.

Tbh I just gave up and disabled WIFI in the end!