Support unable to de-register device from previous owner - Can't now join the new beta programme

I have been using the betas for a while now and went to try and register for the new process. When attempting this I get the below error:

BETA SOFTWARE PROGRAM
Unable to Complete Enrollment

This device cannot be enrolled in the Garmin beta software program at this time. It may no longer be receiving beta software, or the maximum number of enrolled users may have been met.

I contacted support via chat and they can see as it was a pre-owned purchase it is still registered on someone else's account, support can't/won't remove it as I am not that account owner, even though I am the device owner...I'm trying to get in touch with the previous owner but nothing yet, am I out of luck?

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0 andythetee over 3 years ago

You may find the previous user had deregistered it but will have to do it again. I accidentally connected mine to 2 different email addresses. i removed it from the wrong one but it somehow reconnected

0 thoms over 3 years ago

I also wear a pre-owned 6S Pro, but I am 100% sure the previous owner erased the watch from his account, and I get the same behaviour...

0 hugochaplin over 3 years ago

I had a watch stolen. Garmin has not agreed to help me track down the thief or tell me if they attempted to connect the watch to the account.

The watch is still registered to my account and I now know that I shouldn't remove it now.

At least I hope the protection has allowed to block the thief as he did with you.

I am however sorry that this happens to honest people!

0 #Matthias# over 3 years ago

What makes you think that it is not working because the watch is registered to another account? Garmin seems to allow only a limited amount of beta testers. The message says that the beta program is already full and does not allow more users to enroll.

0 6640053 over 3 years ago in reply to #Matthias#

Support chat sort of skirted that Q when I asked, but apparently checked with 'someone' and then told me to report the issue via the beta reporting process, so I assumed it was connected.

Regardless of that it seems weird it's connected to more than 1 account and can't be removed.

0 thoms over 3 years ago in reply to #Matthias#

I tried to register 11 minutes after the annoucement in this forum. That makes me think the program is not full yet, but I could be wrong...

0 thoms over 3 years ago

Just to confirm: I registered a brand new F6S pro today. And I joined the beta program in one click....

0 Dr Phil over 3 years ago in reply to #Matthias#

#Matthias# said:
Garmin seems to allow only a limited amount of beta testers. The message says that the beta program is already full and does not allow more users to enroll.

What message?

0 #Matthias# over 3 years ago in reply to Dr Phil

The message OP and others got when they tried to enroll in the beta program. But seems like enrollment worked again later, so it might have been a temporary issue.

0 anhil over 3 years ago

I managed to reach the previous owner of my fenix 6S Pro and asked him to de-register that watch from his Garmin Connect account. He did and immediately after this I was able to join the beta program. What a hassle...