Fenix 6x Pro - Loading Maps "Freeze" … Factory Reset does not work

Hi,

since yesterday my Garmin Fenix 6X pro is not usable. I am looking for advice how to solve this and make the watch usable again:

SEQUENCE OF EVENT:

1) Yesterday morning: Repeated "Storm Alerts" w/o any storm even visible (roughly every 10 mins the watch was firing the alert)

2) Yesterday later morning: Watch face changes w/o user interference to something else

3) Yesterday lunch time: upon checking if watch connects to bluetooth iPhone, no connection possible

4) Yesterday afternoon: upon return home, charging of watch which triggered a restart of the watch. Screen with Garmin logo and "loading maps …" stays forever (more than an hour)

5) Browsing Online Forums Attempt to do Factory Reset (Power Off, then Power Up with both buttons on right side of watch hold … upon first beep released top right, upon second beep bottom right …) ended as previous attempts with Garmin branded screen and "loading maps …" and subsequent freeze

6) Upon contacting customer support at Garmin, CS suggested to connect via Garmin Express app and cable watch to Mac … upon doing this and attempting this, no connection possible as app did not find the watch

6.1.) Upon connecting the watch an Android folder explorer came up showing the contents of the watch but no connection through the app

What can I do now to get my Garmin Fenix 6x Pro back. Suggestions, Advice, Help … more than welcome ...

Top Replies

6552897 over 3 years ago +1

If the contents of the watch are visible in the explorer, try deleting all the cards, or transfer them to a PC so as not to lose data.

All Replies

0 6552897 over 3 years ago

If the contents of the watch are visible in the explorer, try deleting all the cards, or transfer them to a PC so as not to lose data.

0 Cookie-71 over 2 years ago

Just experienced the same problem - did you find a resolution

0 sebchato over 2 years ago

Hi, I have the same issue ! Tried the same actions, not found the solution yet.

0 2185878 over 2 years ago

Same issue here with the same device.

Managed to get it to work after a few resets, but after the updates it is somewhen stuck again.

Interestingly it will synchronize the health data and show also live data in the connect app, but the display is just stuck.

But after a while also that stopped working. Then it wouldn't be able to connect to the PC and the connect app says that the initial setup isn't completed but it couldn't establish a connection.

Then again "loading maps" after a restart

It's frustrating to invest so much time in so simple things, while I have spend some much money for that watch.

0 Cookie-71 over 2 years ago in reply to 2185878

Still trying with product support. They tried for 20 minutes going through the same stuff online but no luck. This watch has bricked itself. But no outcome or response for a number of days. Fix it please. It seems like a Bluetooth issue.

0 Cookie-71 over 2 years ago in reply to Cookie-71

Also got locked out responding to this thread by Garmin soon after posting my first response.

0 GNewton12 over 2 years ago

Yes I’m in the exact same situation - seems strange we all got hit by this issue at once. Was there a software update which was corrupted??

0 Andreas over 2 years ago

Same here since two days. Did try factory reset. Did try GArmin WebUpdater. No Success. That's unbelievable.

0 Cookie-71 over 2 years ago in reply to Andreas

Yeah - I contacted support a week ago and went through all of the suggested solutions, provided proof of purchase, a video of the challenges, etc. Nothing has come back from them on how they are planning to resolve the concern that this watch is busted. They have gone quiet - lets hope a developer is looking into it to resolve the fault.

0 GNewton12 over 2 years ago

I contacted Garmin Aust and they were v helpful - I suggest you do the same and they may offer to exchange your device