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[BUG] HR, Stress, Body Battery & Respiration rate not synced to Garmin Connect although available in the watch

Tom
over 3 years ago

Hi there,

I have Garmin Fenix 6X Pro with the latest firmware 20.50 (and the latest Garmin Connect app from the Google Play store).

When I synced my watches via Garmin Connect this morning (26th February 2022), I noticed that HR, Stress, Body Battery & Respiration rate for part of the night is missing in the Garmin Connect app (and same applies for the Garmin Connect Web) while I can see the data in the appropriate widgets on the watch directly (e.g. for the HR, in the morning, I was able to see the graph for the last 4 hours so I know for sure, watches recorded all the HR information, similarly for the body battery I can see in the widget on the watch how BB was being charged over the night).

The interesting thing is that all this data from the night are missing exactly since the midnight - I went to sleep at around 10pm and woke up around 7am. All the HR, stress, etc. data in the Garmin Connect are available until the midnight, but then since the midnight, all of them are missing till the morning sync I initiated manually in the Garmin Connect app shortly after waking up.

Stress in the GC app for yesterday and today Widgets on the watch shows that all the data are present in the watch

I tried to fix the issue by multiple approaches but it didn't work:

1) I tried to restart the watch as well as the phone - it didn't help

2) I tried to remove the watch from the GC app, then uninstall the app, remove the watch pairing from the phone's Bluetooth setting and then install the GC app again and pair the watch with the app - it didn't help.

3) I tried to connect the watch to the computer and use Garmin Express - it didn't help

4) I tried to remove the "upload history" (not sure about the exact name in english as I use it in Czech) in the Garmin Express app settings - it didn't help

5) I tried to upload the FIT files from the watch to the Web version of the GC manually via the https://connect.garmin.com/modern/import-data URL. I uploaded FIT files from today and yesterday from the Primary/GARMIN/Monitor and Primary/GARMIN/Metrics directories. The upload of the only single file in the "Monitor" directory was successful. The upload of the multiple files from the "Metrics" were not done as the web told me that the files has been already imported - it didn't help

6) I tried to remove the "Primary/GARMIN/GarminDevice.xml" file and the only file from "Primary/GARMIN/RemoteSW", then restart the watches and tried sync with GC again, but still - it didn't help.

It's also interesting that sleep data for whole night were gathered and synced correctly, although details about movements and respiratory rate are also missing since the midnight:

Sleep data

The only thing I haven't tried yet is the factory reset including wiping all the data on the watch as I don't want to lose all my custom confing of screens for activities.

One note that may be relevant and that I did differently then usual nights is that my phone was low on battery so the power saving mode (the default one in the Android) was enabled over the night.

Does anyone has an idea what's going on? How this can be fixed or prevented?

Can someone from Garmin take a look? This may be a bug in the Fenix 6X Pro watch or the Garmin Connect Android app. I'm willing to help with the debugging :)

  • 0 over 2 years ago

    has there been any progress on finding a solution here? it happened to me too once (about 5 months ago) and today it has happened again. Everything seems to be ok but my stress levels from last night are not getting snyced back to garmin connect app on my phone.. I see them recorded on my watch so there was no issue with ma watch during the night as it clearly recorded them. But somehow syncing process between the watch and phone is failing.. I have fenix 7X solar which cost me 800 EUR so it´s very frustrating... Especially since garmin doesn´t seem to care enough to find a fix for this :( :( :( .

  • 0 over 2 years ago

    same thing happened to me today (fenix 7x ss)

    very annoying 

  • 0 over 2 years ago in reply to Stefan S

    I just experienced the same! Seems like the current value is synced and appears in the app, but not the history since yesterday night at 21:12. Tried to restart the watch without effect. Removed from app and added again, still no data. Strange. 

  • 0 over 2 years ago in reply to AWEIBELL

    for me, only hard reset helped. But when you do it, check your HRV Status, as for me it's not working since it happened and I tried several resets, it's just not doing anything, although it generates .fit file, with a date 17th of August 2023. Maybe check your files through PC if there is something like that happening to you too, it was showing this date on folders for me as well. But I think you already reset it as it's been 2 days already.

  • 0 over 1 year ago

    I had this problem over the last two days. Started to worry because of the hard time you guys have had over such a long period with no help from Garmin. Fortunately, I got the vast majority of my data synced as follows: switched off watch, closed app, restarted phone and watch and most of the data returned. I’m sure you guys must have tried this so maybe my fix was unique. I’ll keep my fingers crossed it doesn’t happen again tonight.

  • 0 10 months ago

    Has now happened with my new EPIX (gen 2)