Fenix 6x pro reboot loop Dec 2021

I know this will be seeing as being a Garmin defender/fanboi or whatever, but there's something simple at play here people need to understand. When you update the firmware on your watch, it has to push that firmware image to the flash of the watch.  Doing so requires writing to flash.  This isn't something that tends to happen a real lot, aside from during activities.  Even then those are small files being written.  A big firmware update writes to many different devices/bits of the flash.  It's possible that a firmware push exposed the fact your flash has failed (or was failing)

So it's actually almost certainly a hardware issue, but one that's exposed by the push of a new firmware to the watch.  The watch would have failed if you'd done a webupdater reinstall.

I do agree with you though it's a bit average they changed to replace it.  Here in NZ we have laws that protect consumers against that sort of thing.

My watch started developing a fault as well. Never installed anything. All updates are on and pushed.

If the faults are as a result of an update they have effectively broken and should be accountable.

I was informed they only provide 2 years Warranty and mine is 2 years and 4 months. 

The most recent Garmin Support rep was very poor. I think the is a downward trend in Garmin. I too used to recommend the company and products. 

Update: The Garmin customer service representative was very professional and punctual. I was very happy to hear that they will replace my watch under warranty. As far as the customer service is concerned I am very happy with Garmin USA. 

I do hope Garmin comes up with a easy fix so we don’t have to send the watch back in after these kind of update malfunctions.

Thank you for sharing this update. I will respond to Garmin.

Did you call back to customer support with a different rep to get it replaced under warranty? I am in the same situation. Watch is bricked after an auto-update and I am outside warranty. 

3477849 said:

Did you call back to customer support with a different rep to get it replaced under warranty? I am in the same situation. Watch is bricked after an auto-update and I am outside warranty. 

No, I'm taking this further with the citizen's advice bureau here in the UK who deal with these matters.  The same rep sent the following:

We have advised on more than one occasion at this stage of the service we can offer you in terms of the out of warranty replacement for your device that is 4 months out of the warranty period. We do not extend the warranty I am afraid.

I am sorry this is not something you wish to procced with however we will not be escalating this any further.

There are no further comments we can make here, and we now close any further emails in debate of this as this is no longer a discussion to be had as everything that can be offered has been suggested. 

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I'm looking at legal action out of principle, I'm not staying with Garmin. I've completely given up on the brand.

That dead horse is looking mighty flogged. All legal action will do is put money in lawyers pockets, and not help you an iota. You seem to misunderstand what 'out of warranty' means.

Ɛpsilon said:

All legal action will do is put money in lawyers pockets, and not help you an iota. You seem to misunderstand what 'out of warranty' means.

People inthe UK should check their home insurance. I have legal cover up to £100,000 which includes disputes over goods and services.

Also please know both guarantees and warranties are in addition to your legal rights.

Consumer Rights Act 2015 (United Kingdom).

Fit for purpose: The goods should be fit for the purpose they are supplied for, as well as any specific purpose you made known to the retailer before you agreed to buy the goods.

It gives you quite a wide range of protection whenever you buy goods or services.

Ah, so it will be someone else's money you'll be wasting then

3459613 said:

People inthe UK should check their home insurance. I have legal cover up to £100,000 which includes disputes over goods and services.

They were fit for purpose. You had it for 2 years and 4 months before the fault occurs. That fit for purpose clause does not cover this

3459613 said:

Consumer Rights Act 2015 (United Kingdom).

Fit for purpose: The goods should be fit for the purpose they are supplied for, as well as any specific purpose you made known to the retailer before you agreed to buy the goods.

Returning faulty goods

If you bought faulty goods on or before 30 September (even if you received them after this date), you can choose to reject the goods under the Sale of Goods Act. This means you can give them back and get a refund.

You should note that the law only gives you a 'reasonable time' to do this – what's reasonable depends on the product and how obvious the fault is.

However, even with major purchases or complex items, it’s safest to assume you would usually have no more than three to four weeks from when you receive the goods to reject them.

https://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act-a4fvv5x8SaYa

So having the goods for 2 and a half years is not "reasonable". To succeed you would have to prove at the time of sale, that they were not reasonable. You'd be hard pressed to succeed in proving that 2 years and 4 months ago this was likely or to quote "However, if you can show that the goods were not of satisfactory quality at the time of sale then you may have a claim against the trader under the Consumer Rights Act 2015. "

Note at TIME OF SALE.