7-Day Training Load Not Updating

I just noticed that my 7-day training load has not updated in the Connect app or on the web since 12-13-2021. I have tried syncing my device with the Connect app, but it still doesn't update. This was a problem for some a couple of months ago but I thought that it was fixed after Garmin determined that there was some sort of a server issue on their end.

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tnasaelpm over 3 years ago in reply to tnasaelpm +2

Great question! Thanks for pointing me to what should have been the obvious. I just checked and, yes, it is updated on the watch. That narrows the possibilities.

Update - I synced my watch with the Connect…
tnasaelpm over 3 years ago in reply to C.sco +2

I reinstalled the app and synced my watch again. After some initial discrepancy between the 7-day load values on my watch vs. the app, things straightened out and seem fine now. I'm not sure if it was…

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0 C.sco over 3 years ago

Is it updating in the watch itself?

0 tnasaelpm over 3 years ago in reply to C.sco

Great question! Thanks for pointing me to what should have been the obvious. I just checked and, yes, it is updated on the watch. That narrows the possibilities.

0 tnasaelpm over 3 years ago in reply to tnasaelpm

Great question! Thanks for pointing me to what should have been the obvious. I just checked and, yes, it is updated on the watch. That narrows the possibilities.

Update - I synced my watch with the Connect app via wifi instead of Bluetooth and the 7-day training load synced as it should.

0 C.sco over 3 years ago in reply to tnasaelpm

Interesting, glad you found a workaround that works. It sounds like probably an issue in your Connect mobile app - maybe ask this question again in the Connect subforum for the phone OS you're using, might have some knowledgeable folks in there that can help. Maybe reinstall your connect app and see if that helps.

0 tnasaelpm over 3 years ago in reply to C.sco

I reinstalled the app and synced my watch again. After some initial discrepancy between the 7-day load values on my watch vs. the app, things straightened out and seem fine now. I'm not sure if it was the app, Garmin servers, or some combination. Anyway, thanks for your interest.

0 tnasaelpm over 3 years ago in reply to tnasaelpm

The problem is back. Now the 7-day training load is updating on both my watch and the web, just not in the Connect app. This seems like the same issue that came up a couple of months ago. Garmin Chris was involved and the problem was solved somehow on Garmin's end.