Steps not sync'ing on-device (TrueUp)

I think steps have never true-up sync'ed. Not in my experience anyway

Hmm, I'm starting to agree. Wonder if this is a long-standing bug or "as per designed"? Would seem strange as the steps are "True'd Up" within Garmin Connect - ie. a combination of the various devices input along with some deduplication, presumably favouring the preferred tracker - just this isn't then reflected back on the watch (like it 100% did before with the older models I had).

I just upgraded my device and steps didn't copy over, and they didn't the last time. Odd thing to miss out, isnt it?

EDITED: Researching further due to conflicting Support Center articles on what to expect.

Thanks for the input! Not knowing the ins and outs of the various setups, but I'd have thought many (all?) of these insurance setups link to the backend Garmin Connect platform - ie. user data is sync'd from Garmin to their systems, and not say users taking a photo of their watch each day/week! - so in which case the data they are getting IS Tru'd Up. I get the manual editing principle for this use case, however I'm reasonably sure they could 'trust' the Garmin TrueUp process to a degree of accuracy in the same way I'm sure it's recognised that the whole step counting thing is +/- to a wide degree of accuracy/tolerance.

But again, thanks for your educated guess as to why, and if you do find time to confirm this (or, ideally, get it working!) it would be appreciated.. though hardly urgent :)

Is this a change in the software after 19.20? I'm on that version and my tactix delta, set as preferred activity tracker, syncs steps with my f5x just fine. I mostly wear the tactix, but when I do wood chopping, fence post pounding, ditch digging kinds of things I wear my f5x.

I'm one person, I take the same number of steps regardless of which watch I'm wearing. If I were to wear both at the same time (which I don't), I would expect only the steps from my preferred activity tracker would count.

If this is a real change, I'm not going to be happy about it.

Is this a change in the software after 19.20? I'm on that version and my tactix delta, set as preferred activity tracker, syncs steps with my f5x just fine. I mostly wear the tactix, but when I do wood chopping, fence post pounding, ditch digging kinds of things I wear my f5x.

I'm one person, I take the same number of steps regardless of which watch I'm wearing. If I were to wear both at the same time (which I don't), I would expect only the steps from my preferred activity tracker would count.

If this is a real change, I'm not going to be happy about it.

EDITED: Researching further due to two conflicting Support Center articles.

- What is Physio TrueUp?

I'd respectfully disagree, unless I'm misunderstanding, and very easy to demonstrate:

1. Wear watch one, go log some steps, make sure it's sync'ing to Connect via the mobile app in the background. Say 500 steps.
2. Take this watch off, put on watch 2, and go log some more steps, say another 250, and again make sure it's sync'ing to Connect via the mobile app in the background.
3. Take a look at Garmin Connect (on your mobile, web site, where-ever) - it will show 750 steps or thereabouts - yet the individual watches will always show just what THEY have individually logged (500 and 250 respectively).

Doesn't matter which is the preferred tracker (so long as worn in series), the steps are combined on Garmin Connect. I presume the preferred tracker would however come into play if worn concurrently.

I'd also add that this ISN'T a recent 19.20 firmware thing, it's been this way since probably since I've had the fenix 6 Pro, but like you say seems to work elsewhere.