No Body Battery, No Sleep Data and No Respiration Rate During Activity

Since my Run on Friday October 1st, my watch has stopped calculating sleep, the Body Battery calculation has frozen at 76 and respirations are no longer measured during activities. Is this part of a 19.20 bug? These things were working on 19.20 prior to my run on Friday but since then nothing.

To be clear, this is not a Garmin Connect sync issue that I have seen posted. The watch is not calculating these metrics.

I have powered the watch off and back on again, but that did not resolve any of the issues.

Anyone else seeing this?

0 pf37 over 3 years ago

Hello, I have the same here.

My watch is in 19.20 since september 12th.

Body battery, ,sleep, respiration and cad freq has stopped working since september 18. I tried several things but nothing seems to work (reboot watch, reactivate moveiq, etc...)

0 NYanakiev7 over 3 years ago

Same. Feels like something went massively wrong with the last few updates.

0 7966200 over 3 years ago

Hello I have the same issue

For a week

No body battery , sleep , stress , respiration , cad freq has stopped working

Calories after activity are low normally was around 900 kcal (one hour activity) now is around 45 kcal

do you have any solution for this?

0 kafolske over 3 years ago in reply to 7966200

I believe support is looking at this. I have given them data that indicates this started right after the first run that I did where the calories dropped.

Hopefully that helps them root cause the issue.

0 kafolske over 3 years ago

Hey everyone. Support had me do a master reset. Body battery and sleep tracking are now working.

You will want to avoid using a chest strap HRM until they get the 19.20 bugs worked out. This causes the low calories and incorrect training load to be calculated during workouts.

I believe this also caused my issue with body battery and no sleep calculations based on the timing of when those started, but I don't believe there is enough data to prove a correlation yet.

0 pf37 over 3 years ago in reply to kafolske

I have the impression to see the same solution to all the bugs .... a small reset and no more worries the problem disappears. We start again from zero .... the user must re-cusomise all his watch but hey who cares ....
I'm already at my 3rd or 4th reset / reconfiguration ... for equipment of this price it's ugly

0 kafolske over 3 years ago in reply to pf37

I agree that it isn't elegant.

I thought I recall a method to restore the watch faces and activity app configurations, but I can't seem to find it at the moment.

0 pf37 over 3 years ago in reply to kafolske

I have upgraded to firmware 19.74 and it's seems to solve the problem for me.

0 Blueshad over 3 years ago

I have had issues with the sleep monitor in my recently acquired Enduro, I have records of every day since I bought it but yesterday… “No Sleep data!” and a red warning sign is shown, it didn’t record anything last night and it is not loading the GC data either

0 pf37 over 3 years ago in reply to pf37

upgrade to 19.74 didn't resolved anything. Few days after the uprade the body battery and sleep data disappeared again. I noticed that theses metrics disappeard after the first activity recorded by the watch.
I finally reset the watch to factory and it resolved the problem.