Hi Garmin,
I'm not the forum or geek guy who uses tons of the smart watch functions, I use it mainly as a basic activity tracker and generally 99% of problems I solve by carefully reading the manual.
However, this time I really have a serious issue with Fenix 6 Sapphire watch, and after reading few people having the same or similar issue, I simply wan't to get a official reply from Garmin experts.
I have Fenix 6 Sapphire watch for 5-6 months, I was more than satisfied with all functions (running, cycling, swimming, daily activities etc.) and watch really looks nice to me.
Until some time, probably month or so, don't know exactly, I'm facing serious GPS accuracy problems while running.
The watch finds GPS upon activity start relatively fast, not sure is it slower than before, and when I run it basically shows totally nonsense pace values. Yesterday while running the half marathon I got totally frustrated as I knew for sure how fast or slow I ran approximately, I knew that I was around 5:40 min/km (and confirmed from my friend running next to me), and it showed me 7:40 or similar, then 6:20, then 5:00 then 8:50 etc. and on every 1km report it showed (I hope) values that I expected e.g. 5:42 min/km. I'm well aware of hardware possibilities and GPS capabilities, I know that the accuracy is not the same in the woods or on open space (please don't refer me to those or similar articles), and I know that this issue appeared on some moment and it is software related!
I looked for similar reported problems, I have CPE Current, tried setting to every second measurement instead of smart, and the problem still persists! My current software is 19.20 (0fe794a). I've just tried the factory reset and I'll be extremely happy if I could brought back the previous software when everything was functioning perfectly, will see in the next few days.
And BTW, this watch is 800€, I expected reliability, which is the reason why I bought it, and instead I got watch with serious GPS fault readings, so my question is, how much does someone needs to pay for a watch to get a higher quality watch with accurate tracking? 6000€ or more??? Should I buy it instead of a car???
So please Garmin guys, tell me what to do step by step, software upgrades or downgrades etc., I'm still willing to use this watch!!! If not, I don't see any other option to go back to shop and to ask for a money back, as I don't see the point to have expensive smartwatch with useless GPS tracking!!!
Thanks for understanding, and sorry for being frustrated!!!
Greetings,
Boris