Sync problems since 19.20

Since the latest update I can no more sync my watch (Fenix 6X PRO Solar) with bluetooth or on USB sync.

When I plug the watch on the computer, the watchface changes to charging/sync but the garmin express doesn't detect the watch.

When I unplug it the watch is hung and I have to press the light button during 25secs in order to restart the watch.

The bluetooth sync is tricky it most often I have sync error (file transfer error) other time it sync but it take up to 5mins.

I did not have such behavior prior to the latest update.

I'm using iPhone 11

Top Replies

Scorp1981 over 3 years ago in reply to Joe H +1

Joe H said:
when the watch is connected to the computer, I cannot access the internal storage and

Oh, sorry. Forgot about that... I'd contact support, don't think there is anything else you can do without…
Joe H over 3 years ago in reply to Kachel76 +1

Hi

After a few hard reset I'm now able to sync with bluetooth but no wlan and no GE too.

All Replies

0 Kachel76 over 3 years ago in reply to Joe H

Contacted the support and made a Master Reset. After that WLan connections can still not be found (after that I have to restart the watch by soft Reset pressing 5sec LIGHT button, since watch is not connected anymore by Bluetooth).

USB connection to GE still not possible.