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No sync with Garmin Connect/Garmin Express

Since yesterday morning, the fenix 6 x pro stopped syncronizing activities with Garmin Connect (Android). The fenix is connected to the phone via bluetooth (I also re-connected), and Garmin Connect also claims that the connection is established. But there is no sync of activities, nor sleep, nor HR or anything. The fenix was updated to the 19.20 last week and worked fine before.

I connected the fenix via USB to my laptop and tried to sync via Garmin Express. Also in this case, no sync was happening (but no error either). Thus I think it is an issue on Garmin's end...

Are there any known issues or did someone else experience issues as well?

Thanks for any hint.

Gernot

Top Replies

SPIRITOFPHOTOGRAPHY over 3 years ago +2 verified

Solved.

Somehow, the data protection rules were changed. In Settings/Profile/Data (translated by me from the german version, might be different in the app), the option to upload data was turned off. I…

All Replies

0 Joe H over 3 years ago

I'm having the same problem with an iphone since the latest update.

0 SPIRITOFPHOTOGRAPHY over 3 years ago in reply to Joe H

Thank you. At least I am not alone. fenix says "sync completed", but no data arrives....

+1 SPIRITOFPHOTOGRAPHY over 3 years ago

Solved.

Somehow, the data protection rules were changed. In Settings/Profile/Data (translated by me from the german version, might be different in the app), the option to upload data was turned off. I switched it on again and all works as usual.