Syncing with Garmin Explore stopped working - SOLVED

Hi,

I realized that my Fenix 6 Sapphire stopped syncing with Garmin Explore app for iOS. First I thought it is problem with my app but my GPSMAP 66i is syncing with this app without any problem.
Until now I did: restart watch and phone, remove watch from BT in phone, from devices in Garmin Explore and Garmin Connect Mobile. Connected and paired everything from the beginning and it not solved my problem. Syncing with Garmin Connect Mobile is all the time working OK. When I trying to sync with Garmin Explore it shows that it is paired with watch then syncing taking ~45 second and shows red text: "Sync failed: and time".
I am using iPhone 12 with latest iOS, Garmin Explore and Garmin Connect Mobile are latest version too.

Can anybody have idea what I can do to get back my syncing with Garmin Explore app?

Best
Arek

0 Dr Phil over 3 years ago

Explore or Express? Your thread title says Garmin Express but you talk about Garmin Explore.

0 stona1 over 3 years ago in reply to Dr Phil

Of course Explore, thank you. Spellchecker did it work

Title fixed.

0 stona1 over 3 years ago

Hi,

I answer myself but maybe this info will be helpful for others. After two contacts with Garmin Support they direct me to reset my device to factory settings, recovery almost all data and synchronization with Garmin Explore started working OK.
Not the best solution but it working.

Best
Arek