GPS with black background covers my top view screen

1940229 over 3 years ago

Hi,

After the new update of my Fenix 6 pro, for both indoor and outdoor activities GPS black background is covering the top third of my screen.

Is that any way to fix it?

Shahram

Top Replies

Garmin - Chris over 3 years ago +4 verified

Try the following troubleshooting steps:

- Hard Reset: long hold of your top left button until your watch shuts off then let go.

- Reset: Go to your System > Reset menu and reset your watch

Given that…
C.sco over 3 years ago +3

Oddly, though, looking at OP's photo again I see it's already recorded 1 mile of distance and 3 minutes of activity.... so maybe this is indeed a software glitch.
1940229 over 3 years ago in reply to Garmin - Chris +2

Hard reset actually worked

Thanks all

All Replies

0 Dr Phil over 3 years ago

Which software version? That’s a status bat that should disappear when you press start.
Is it still there when the activity is started? GPS is usually disabled for indoor activities but I do see a black band at the top with some data scrolling through until I press start. If you see the same GPS status bar when using an indoor activity then you should disable GPS when indoors.

simple answer to your question-press Start.

0 muppetman over 3 years ago

Start the activity...

0 C.sco over 3 years ago in reply to muppetman

This question comes up with a surprising frequency.

Indeed, yes the screen will go away when you actually START recording the activity. That GPS info at the top is only there when the activity is in "standby", aka you haven't started recording/tracking yet.

0 C.sco over 3 years ago

Oddly, though, looking at OP's photo again I see it's already recorded 1 mile of distance and 3 minutes of activity.... so maybe this is indeed a software glitch.

0 1940229 over 3 years ago in reply to C.sco

Thank you . yes took the picture while was biking outside. I had no issue with that before. even indoor activities setup are the same.

0 1940229 over 3 years ago in reply to Dr Phil

it is 16.70

0 -- over 3 years ago in reply to C.sco

Strange indeed. Could be a bug. Garmin Epix had this issue. Restarting the Epix would fix it for a while.

0 C.sco over 3 years ago in reply to 1940229

Is it an APAC (Asia-pacific) device?

+1 Garmin - Chris over 3 years ago

Try the following troubleshooting steps:

- Hard Reset: long hold of your top left button until your watch shuts off then let go.

- Reset: Go to your System > Reset menu and reset your watch

Given that I have personally not seen a Fenix watch do what your watch is now doing, a reset will likely resolve the issue for you.

0 1940229 over 3 years ago in reply to Garmin - Chris

Hard reset actually worked

Thanks all