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Refurbished Fenix 3

My recently refurbished Fenix 3 17/4/2021, has now conveniently just after the 90 day warranty expired developed the same fault as my old Fenix 3 where all of the buttons stop working.

Have been on to the not very helpful Garmin customer service team who just keep saying to clean in lukewarm water, charge for 2 hrs and it should fix it. This does not work.

Now after just spending £105 they are asking for another payment to purchase another refurbished or should i say rubbish devise that will only last for a couple of months.

Does anyone know of anyway i can fix the recently purchased devise without spending a fortune.

Top Replies

Garmin - Chris over 3 years ago +1

jjeeves

I have sent you a Private Message. I am sorry your rebuilt Fenix 3 has failed.

All Replies

0 gaijin over 3 years ago

Sure! Since you are posting in the fenix 6 series forum... purchase a fenix 6 series watch - problem solved!

0 seilogramp over 3 years ago in reply to gaijin

gaijin said:
you are posting in the fenix 6 series forum

That was my fault. Was originally posted in the Garmin Connect Android forum, but I moved it here, as it definitely was not a software issue and there is no legacy hardware forum on the Garmin forums, except on the German side.

0 -- over 3 years ago in reply to gaijin

The OOP wrote: "Without spending a fortune". I consider buying a Fenix 6 as "spending a fortune". My wallet still hurts.

If it were my Fenix 3 and I wanted to stay with the Fenix 3, I'd buy a used working one from Ebay or other marketplace.

Riskier but cheaper, and something I'd do (but do not advice others to do): buying a very damaged but working Fenix 3 (cracked screen) and transplant my good front bezel+glass. Do only if you have experience with repairing small electronic devices. You can end up with spending money on two dead devices.

0 Garmin - Chris over 3 years ago

jjeeves

I have sent you a Private Message. I am sorry your rebuilt Fenix 3 has failed.

0 jjeeves over 3 years ago in reply to Garmin - Chris

Unfortunately the uk customer service team are not very customer focused and will not replace the broken refurbished Fenix 3 that I had for less than 120 days. Extremely disappointed with this decision. I thought Garmin were meant to be at the forefront of this sector. However cannot build a watch that last.

0 jjeeves over 3 years ago in reply to jjeeves

Chris - this is the reply from your counter parts in the UK, obviously not as customer focused as you guys in the USA. Disappointing to say the least. Gutted as I did used to love my Garmin products. Unhappy Jon

Hi,

I am afraid this is not a service we provide.

Garmin are an inbound call centre only however out team managers do not have a phone line.

If you wish to speak to an agent, please see the following contact numbers:

0808 238 0000 (UK landline free phone)
03708501242 (standard geographic charges)

Kind regards,

Victoria

Garmin Europe

0 -- over 3 years ago in reply to jjeeves

Check what your rights are, for example here: https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act-aKJYx8n5KiSl#product-quality-what-should-you-expect

I'm in an EU country where 90 days warranty would be considered too short for a watch. I did get 1 year warranty on an exchanged Garmin Forerunner.

0 jjeeves over 3 years ago in reply to jjeeves

Hi Garmin - Chris

Thank you for you support on this matter, you have provided exemplary service throughout this process and been extremely clear and concise on what you were going to do. I would like to thank you very much. Your an absolute star. Many thanks Jon

0 Garmin - Chris over 3 years ago in reply to jjeeves

Thank you for your kind words. My pleasure working with you. I wish you the best.