Garmin Pay not working (ever) on Fenix 6s sapphire

I have had the Fenix 6s Sapphire for approx 16 months now and Garmin Pay has never worked. Prior to this watch I had the 645 music. Garmin Pay worked perfectly. I am using the same card, with the same bank on the same phone.

I've contacted Garmin support recently on another issue and they have sent me various instructions to try and resolve the Pay issue but no avail. I've deleted the device, deleted and re-installed the app plus factory resets, switched bluetooth on and off etc

In the app I go to 'get started', select my connected device and on the next screen select Visa and get the following 'Error - something went wrong. Ok.' Ok takes me back to 'get started' and so it goes around in circles. If I select one of the other card options I get the same message so trying to add another card makes no difference.

Has anyone got Garmin Pay working successfully on Fenix 6s sapphire? Any solutions other than those tried above?

I've searched the forums and most posts are older although a few 2months old saying it's not working for them either.

Thanks

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Former Member over 3 years ago +1

So having spent ages trying to resolve this issue with Garmin and getting nowhere they asked me to return the watch for a refurb as there are a few other issues with it too. In the interim I'm back to…

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0 jkny over 3 years ago

0 mcalista over 3 years ago

Does your bank/credit card actually support Garmin Pay?

www.garmin.com/.../

0 jkny over 3 years ago in reply to mcalista

Yes it does. As above the same card and bank worked on 645 until I upgraded my watch.

0 Former Member over 3 years ago

So having spent ages trying to resolve this issue with Garmin and getting nowhere they asked me to return the watch for a refurb as there are a few other issues with it too. In the interim I'm back to using my Garmin 645 and can't get pay working on that either when it worked on that watch before my 'upgrade'. As an experiment I created a new Garmin Connect account and Garmin Pay worked straight away and I received an email confirmation it was up and running and I could navigate to it on the watch itself. When I log back into my original Connect account I am back to the usual 'error something went wrong' and my watch wallet is empty again. So the issue here has to be on Garmin Connect and not the device. No idea if they can fix up the app but I don't really want to lose years of data!!