Some bugs to report

i00 over 3 years ago

Have had the watch for a few days and generally love it ... however I have found a few issues:

(13 days later) I got the goal animation for steps last night just before bed (as was trying to hit it as I always do, and even showed the animation to my partner as she was around me at the time) - so didn't do much over the goal; the following day, I check the app and it states that I was 6 steps short
GPS:
- Auto pausing an activity when stopped basically doesn't work at all; it stops the activity repeatedly even when moving (exp while walking) then takes a few (maybe 10m to reactivate it).. I think there should be options for "when stopped for 15/30/60" seconds
- Detecting steps for walking activities should also trigger the unpause; as the GPS can take ~10 or so seconds to unpause (if I am crossing a road, I can literally walk to the other side first before it will pick up that I am moving again)!
Related (state not updating?):
- If I assign a shortcut to navigation (long press start button), then if you open the golf activity, and cancel the fix and exit it; then try to enter navigation it states that "Navigation is not available in this app"... It works however if you go to it directly through the activities.
- If you start a breath work activity and end it, then go back to the watch face, enter the settings menu > navigation > data screens and then edit Navigation fields; some field categories are missing for example Navigation
Sleep:
- I work shifts so do not have a regular bed time; do not disturb when set to sleep shouldn't use fixed hours, but work out when I am asleep using the inbuilt sleep tracker.
- The sleep tracker only tracks sleep between the hours that you set; if you sleep early it is not detected.
- If I sleep multiple times in a day the sleep tracker doesn't seem to pick up ones outside the bedtime hours you specify
I can view the map, and get a fix almost instantly, but when I select "Save location" it takes ages to get a GPS fix ... I assume because it is not using Glownass or Galileo (also I think these settings should be a set 1x somewhere, and in the activity have a use system option!)

Love the watch; and purchased a top of the line one ($2K AUD); but these issues are a real pain.

Also some suggestions:

I have the solar edition; it would be good if the backlight could be set to "auto brightness" since it is aware of how much light there is
System setting for GPS type (Glownass, Galileo, etc)... and can be overwritten (as mentioned above)

Hope someone at Garmin can look into these!
Thanks,
Kris

0 jaamgans over 3 years ago

I have the solar edition; it would be good if the backlight could be set to "auto brightness" since it is aware of how much light there is - no it isn't aware of how much light there is, for that you need an ambient sensor, not a solar panel.

0 i00 over 3 years ago in reply to jaamgans

I am not so sure about that; I have just replaced my last watch that only had solar, and they added an auto-brightness for the backlight to an update about 6 months after I first got it..

Also indoors in the morning with fairly dim lighting (ambient light no lights on in the house and curtains closed) the solar sensor seems to read between 12 and 25% ... so I think this should be possible with this watch.

0 hanssonrickard over 3 years ago

This is not the best place to report bugs. They should be reported using their form for that.
Although, posting hee is good for possible discussion around them, but they will most probably not be reported at Garmin as bugs if not using their report form.

0 i00 over 3 years ago in reply to hanssonrickard

hanssonrickard where is their form??

Thanks

0 hanssonrickard over 3 years ago in reply to i00

Hmm, i might be at the wrong place, but only way to find the form to contact their support (you can also call them of course) was to go to following address:

https://support.garmin.com/en-US/ql/?focus=topics

Then choose the "Get help with other tpoic" and in the bottom choose email.
That will reveil a form to fill in.

I remeber it in the past that there was another form as well, but it could be the "ideas" form, to report feature requests. That form does not take care of bugs afaik.

0 AndreiDracul over 3 years ago in reply to hanssonrickard

This one www.garmin.com/.../

0 hanssonrickard over 3 years ago in reply to AndreiDracul

Yes, that is the one for ideas/FR:s. But not for bugs afaik. I could be wrong of course.

There should be a pinned thread that covers all url:s to be used for ideas as well as bugs, so that could easily be accessible.
Althogh, i guess the "support form" is harder, as it is avaialble in local language for each garmin site available (at least it is available in swedish on swedish site).