F6X Pro: syncing sleep tracking data (17.73)

Former Member over 3 years ago

Each morning,

I wait a while after getting up to check my sleep tracking data in Garmin Connect, but it won't sync.
I have to check the widget on the watch so that the data is immediately sent to the smartphone on Connect, and until I do, the sync doesn't happen.
Am in beta 17.73 firmware

An idea ?
PS: with my previous came, standard F6, and came 2 the synchronization was almost immediate after I woke up ..

Top Replies

Garmin - Chris over 3 years ago in reply to Hexxer +4 verified

For everyone in this thread experiencing a sleep issue on the Beta software, if you haven't already, please email our engineering team working on the software update to let them know.

Note: This email…
Hexxer over 3 years ago +1

Same here. It dosent snyc. If i have a look before at the Watch Sleep it syncs
Former Member over 3 years ago in reply to Garmin - Chris +1

Done thanks!

All Replies

0 mjposner over 3 years ago

Same here. Today its no says no sleep tracking at all!

0 Tamalito over 3 years ago

same to me

0 Hexxer over 3 years ago

Same here. It dosent snyc. If i have a look before at the Watch Sleep it syncs

+1 Garmin - Chris over 3 years ago in reply to Hexxer

For everyone in this thread experiencing a sleep issue on the Beta software, if you haven't already, please email our engineering team working on the software update to let them know.

Note: This email is found within the v17.73 Beta thread at the top of the Fenix 6 forum.

[email protected]

Thank you!

0 Former Member over 3 years ago in reply to Garmin - Chris

Done thanks!

0 Maik over 3 years ago

For me the synchronization happens automatically, but it sometimes takes 1 hour until the data is available.

0 AndreiDracul over 3 years ago

I think it's been like this from the get-go. I always have checked widget then app in order to see it in mobile app

0 philipshambrook over 3 years ago in reply to AndreiDracul

Yes that is the case. Some time has to elapse before the watch is 'convinced' you are awake before it decides you really are and makes the data available to sync to the mobile app. And the sync of course might not happen immediately. I think whether or not you are in your sleep window affects the process of transfer too.,

0 ndrs over 3 years ago

Experienced the same issue. You have to either open the sleep widget on your watch before you sync in the morning or wait some time - it will sync after some time.

0 philipjustluc over 2 years ago

Hello, I have exactly the same problem as you, have you found the solution since?