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Unable to use Garmin Pay

I am posting this again because I get no answers from Garmin support and I hope somebody will answer here and help me understand if there is something I’m missing or if I need to return the watch.

I used Garmin pay with no issues at all until the last software release. Ever since, Garmin Pay does not work anymore. No terminal will read my cards. I checked with my bank and there is nothing wrong on their end. What I did:

removed all my cards from Garmin Pay on the Garmin connect app and added them back.
Removed the watch from my account and added it back.
Performed a full reset of the watch (delete data and reset settings)
Restarted both the watch and my cell phone many times.

None of the above worked. Garmin Connect app version for iOS 4.42.1.3. Garmin Fenix 6x Sapphire software version 16.60 and iOS version 14.5.1

Thank you in advance

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0 BenBristol over 4 years ago

I’ve been using mine in the UK (and Dubai) with my Revolut card and have had no issues.

Thanks

0 Salvador over 4 years ago in reply to BenBristol

Same card, but with issues here

Thanks for the reply

0 Ɛpsilon over 4 years ago in reply to Salvador

I have revolut and I had problems with the app until I set up a virtual master card in the app and used that with gp

+1 Garmin - Chris over 4 years ago in reply to Ɛpsilon

Please note: Beta software update version 16.70 has been released and can be found at the top of the Fenix 6 forum thread.

0 Salvador over 4 years ago in reply to Ɛpsilon

Both the original (physical) and the virtual card from Revolut that I have don’t work. I tried all kind of combinations, removed the original and left the virtual, removed the virtual and left the original, removed and added them back both, no terminal will read them anymore. Picture this, a terminal giving you no sign of those blinking green lights when a transaction has been made, not even an indication whether your card got accepted or no.

Thanks for the reply

0 Salvador over 4 years ago in reply to Garmin - Chris

Hi Chris

Would you mind sharing how I can update the watch backwards using Garmin Express on a Mac?

Thank you

0 Ifeche over 4 years ago in reply to Garmin - Chris

But how to step back to the correct version by using garmin express ?

0 Salvador over 4 years ago in reply to Ifeche

What I know is that there is no way for this to be done once the latest version is installed.

0 Ɛpsilon over 4 years ago in reply to Salvador

You can use a beta download to get a downgrade file.

0 Salvador over 4 years ago in reply to Ɛpsilon

Have you ever tried it? Does it cause any troubles?