Fenix 6s pro 16.60 Update makes the watch unusable

I have just updated my Fenix 6s pro to the 16.60 version and it is horrible - it does not measure heart rate anymore, the menu is incredibly slow and lagging, even the number on the main display that shows seconds acts unevenly. The watch is unusable at this point. What should I do? :(

EDIT: Additional problems spotted:

- the watch does not turn on the backlight when pointed up as it should

- the barometer does not work as well as the hr monitor

- does not find GPS signal

- tried restoring factory settings, nothing changed except it does not pair via bluetooth

Even after restoring the system to 15.20 using the file from the 16.30 beta the watch has the same issues, I'm no expert but the update may have had damaged it permanently, or it was just an individual issue regarding the watch itself, I don't know and don't want to blame anything.

Eventually, I got the watch replaced for a brand new one, so there's a happy ending.

Top Replies

Pierrotsc over 4 years ago in reply to 6610037 +2

That is why i am still on 12.20. All the fixes and improvements done after that do not affect what I want from the watch. Until a really cool new feature comes out, i am reluctant to update.
bluefish over 4 years ago in reply to Pierrotsc +1

Pierrotsc said:
via a pc or Mac and a usb cable

For updates via usb i can only recommend to connect the watch directly and not via a usb hub.
6610037 over 4 years ago in reply to Ɛpsilon +1

Yes, this way exactly

All Replies

0 Pierrotsc over 4 years ago

have you shut it down and restarted ?

0 6610037 over 4 years ago in reply to Pierrotsc

Yes I did, nothing changed unfortunately.

0 Pierrotsc over 4 years ago

also, does your green ligths are still flashing ? if not, hr may be turned off.

0 6610037 over 4 years ago in reply to Pierrotsc

In the settings the heart rate monitor is turned on, however the green lights are not flashing.

0 Pierrotsc over 4 years ago

That does not sound too good but you are the first one mentioning that though. You may want to wait and see if someone else has an idea. you could always downgrade back from a previous beta but that is a pain.

0 6610037 over 4 years ago in reply to Pierrotsc

Thats a shame, I'll wait then. Thanks for your help!

0 Pierrotsc over 4 years ago in reply to 6610037

That is why i am still on 12.20. All the fixes and improvements done after that do not affect what I want from the watch. Until a really cool new feature comes out, i am reluctant to update.

0 6610037 over 4 years ago in reply to Pierrotsc

Yeah, I should have figured. I'm kind of new to the Garmin watches, got mine literally 2 days ago and now this.

0 Pierrotsc over 4 years ago in reply to 6610037

I am not new to garmin watches. i had a lot of different models and used to download beta. Not anymore. My watch came with 12.20 and i tested everything i want it to do. hr on the wrist and so on. everything worked like i wanted. i had two 6S that i returned as the ohr was horrible. I thought my F6 was going to act the same but not. So i edited the xml file on the watch to a higher firmware # and put it as read only not to be overwritten and i disable update on the watch.

0 6610037 over 4 years ago in reply to Pierrotsc

That seems reasonable, if I manage to make it usable again, I will do the same probably.