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Jaybird brand headphones disconnect (IE: Vista/Tara/etc.)

Andrewj-5991
over 4 years ago

Just a fair warning for anyone expecting a major improvement, the jaybird headphone disconnection issues are still present in the latest firmware. The only way to fix it is still downgrading the Bluetooth firmware to 5.04. It’s been months from Garmin with no proper fix, and I’ve sent multiple emails.

P.S. I did have a brief period of respite on beta 16.30, but after the disconnections during my run today rendering the headphones useless I’m not sure if that was just pure luck.

  • 0 over 3 years ago in reply to manoboy

    Not every time I run, rather every time there is a FW update, which is not too often. I don't reboot for any other reason. 

  • 0 over 3 years ago in reply to Garmin - Chris

    Chris … Do you really mean that they are working  to find a solution, Jaybird … after 2 years of problems with disconnections ?

  • 0 over 3 years ago in reply to manoboy

    Our engineers spent a great deal of time to find a solution to the issue but in the end, the issue does not appear to be specific to Garmin products so we have reported the issue to Jaybird. Unfortunately, we do not have any indication of when they might be able to provide a resolution.  

  • 0 over 3 years ago in reply to Garmin - Chris

    It dont make sense that nothing has changed for 2 years. Jaybird were the best on the market. They suited best have tried many. Have Bose now - they work but they are not so suited in ear as Jaybird. But neverless Jaybird apparently or Garmin dont service each other anymore. So I dont believe that they try to fix it. Something else is the matter - proberly / money / service interest have changed. 2 years problems and no comments from Jaybird - just pointing at Garmin and garmin so slow, what they normally are not. 

  • 0 over 3 years ago in reply to manoboy

    To be clear, our engineers invested a large amount of time to fix the issue. There have been many other unique brand issues over the years and in each instance, we resolved our end 'and' the manufacturer updated their firmware too if needed. The ball is in the court of Jaybird. Jaybird can choose to update their firmware or not update their firmware compatibility across devices but it is outside of our control.

  • 0 over 3 years ago in reply to Garmin - Chris

    I have been a fan of Garmin products for several years … only Garmin for me… so I can really understand why a great firm like Jaybird can afford to do nothing - not even a firmware for several years… it doesnt make sence… the loose a lot of customers … me .. but why do they not care… ?