How does replace Garmin broken devices?

In case they accept a guarantee claim, is it that one has to send the watch in and wait for the replacement? Which would mean that one could not record any data in the mean time, no navigation or tracks etc.

Or do they send out a replacement and ask to return the device on arrival?

Thank you.

0 Hexxer over 4 years ago

Just talk to them. If you have a guarantee thing, i guess, you can wait 3 or 4 days for a brand news device for nothing.

0 eezytiger over 4 years ago

In the UK I've had two Neo 1 trainers, a Neo 2, a Fenix 3HR and a Fenix 6X Pro Solar replaced under warranty. Each time (except the first Neo replaced with overlap by Tacx) I have had to return the item first, but replacement has been within one week.

For the Neos and 6X Tacx/Garmin paid UPS shipping both ways. For the 3HR I had to pay the return costs.

The first Neo 1 replacement was a new unit. Subsequent replacements have been refurbished. 3HR was a bare watch and strap (refurbished) while the 6X was a new unit in retail packaging with cable, paperwork etc..

0 bw over 4 years ago

According to your nick I assume you're from Germany.

You have to send it in to them. Then they will check if your complaint is covered by their guarantee. When I had a claim with a 945 once, it took about 6 weeks (excluding shipping). Prepare yourself to accept what they offer you -> it may not be factory new, but can also be refurbished.

If you are within 2 years from buying you should definitely go with your retailer (covered by "Händlergewährleistung").

Good luck

0 badblood51 over 4 years ago

When I had a claim on my power meter, did sent a replacement and put a hold in my cc until I sent the old one back.

0 mcalista over 4 years ago

The normal procedure is to send a replacement on receipt of the old one. They may offer an option where you buy a new device and they send it out immediately, and refund you when they receive the old damaged one back. Worth asking about.

0 Tangmu over 4 years ago

I'm in the US, and had replacements twice. Both times they'd ship the replacement unit first, and charge my credit card. I'd wait until I got the replacement, then send mine back. When Garmin received my old watch, they removed the charge from the credit card.

0 Fieser-Kardinal over 4 years ago in reply to Tangmu

I'd love to have that process in Germany. However, it is more common to send the unit back and after verification, you get a replacement. It'll took Garmin a few days, but that's ok. Have a second unit to record my activities.

0 Hexxer over 4 years ago in reply to bw

My change need a week within guarantee. They send me a new, i send my old back. Thats it. Talk to them and ASK

0 mysteryguise over 4 years ago

I’ve just replaced mine in UK, and I had to pay a £352 holding fee on Credit card. New watch arrived next day, and within a week of returning (they provide a returns code and an email with instructions), I was reimbursed.