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Amazon music problem

Hi I have a brand new fenix f6 solar, and have both Amazon prime and Amazon music unlimited premium membership.

Everyone I try to get the music to play on the watch, it tells me to go to amazon.com/us/code and enter a code, but when I go to amazon.com/us/code as advised, it just brings me to my Amazon homepage.

I have followed every instruction, using the correct apps etc, but just can't get my music onto my phone. I've rebooted, left the phone and watch to sync on full charge etc, but just keep getting this.

Can anyone please help? It's driving me mental.

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Garmin - Chris over 4 years ago +1 verified

9610518

This Support Center article may help. Amazon music is more unique in the setup steps. Such as, having to acquire GPS to physically position your location within one of the countries Amazon has…

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0 5135968 over 4 years ago

If I go to amazon.com/us/code I see:

Register Your Device

Enter the code that you found on your device so we can register it with your Amazon account. Then click on "Continue" to proceed to the next step.

I'm obviously not trying to register a device but the page works for me now (as of 1:55 PM UK time) It could be a setting your side, maybe a Firewall or something on your PC is blocking the page. Try using a different device if you have one, or trying to log in via Incognito mode via Chrome.

It's not Garmin's problem in this case. You are not going to solve this by messing about with your watch.

0 9610518 over 4 years ago in reply to 5135968

But when I go to amazon.com/us/code, it just takes me to my Amazon page

There is nowhere to enter a code ??

0 5135968 over 4 years ago in reply to 9610518

You'll have to take that up with Amazon.

The page is generic to any device wanting to connect to an Amazon account - the web page is not specific to Garmin, you will get that link to connect Smart TVs to Prime etc too.

The page works fine here - I assume you are logged into your Amazon account on your browser?

0 9610518 over 4 years ago in reply to 5135968

I'm on my phone. It's a pretty awful system from my experience. I've wasted half a day. Seriously contemplating returning the watch to be honest.

0 5135968 over 4 years ago in reply to 9610518

I've just tried the link on my phone and it works

0 9610518 over 4 years ago in reply to 5135968

It just sends me straight to my Amazon log in page. I've tried it loads of times.

0 5135968 over 4 years ago in reply to 9610518

are you actually logging in at that point? You need to do that to that to match the device code to your Amazon account.

https://ibb.co/Ch5qGQb

0 Markw50 over 4 years ago in reply to 9610518

Why return the watch when it's clearly a fault at Amazon's end and not Garmins?

0 9610518 over 4 years ago in reply to 5135968

I log in, but there's still nowhere I can find to enter the code, just my Amazon homepage.

0 5135968 over 4 years ago in reply to 9610518

You really will need to resolve this with Amazon as you are having problems with your Amazon account on Amazon.com, not Garmin.com

It could be a limitation on your account, maybe it's not available in your country - could be a browser problem (personally I am convinced if you get off your phone and try a computer it'll work)

I know you are unhappy, but this simply is not a Garmin problem or a problem with your watch.