This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Watch Reboot During Activity After v22.10 Software Update

Note: This thread is for the Fenix 6 series watch rebooting during an activity after updating to the v22.10 software. This original post is over a year old and is not the current issue. Since this is the thread everyone has made their reporting thread, this 1+ year old post remains the starting post but the conversation is for the v22.10 software. Thank you.


Hi,

This weekend I did a 24k trail using the Trail Run activity. At about 17km the watch rebooted and after the reboot I was able to resume the activity. Luckily I looked at the watch just when it happened so I didn't miss more than a few hundred meters and everything seemed ok except for the recovery advisor which probable only looked at the remaining part.
connect.garmin.com/.../6382781712

I had a course loaded but the screen was my standard screen showing only Garmin built in DF's (HR, Distance, Timer, Pace, Lap Pace, Lap HR, Elevation and Altitude). Another screen with the Stryd DF but apart from that no CIQ DFs.
SW 15.20, GPS 5.00, WiFi 2.60, CIQ 3.2.4, BMX 1.0.2, WHR 1.00.02, ANT/BLE/BT 6.11, Sensor Hub 8.00
Stryd Zones 1.8

I've read other threads with similar problems and one thing they have in common is notifications. I can't fo sure say that I got a notification and responded to it but I don't think so. A couple of questions:

  • Is it worth contacting support? I think that it is a serious problem but on the other hand hard to reproduce.
  • Any configuration or features that I should avoid? I don't want this to happen again.
  • I'm beginning to believe that there is no software bug at all. Even if this topic gives the impression that many are affected. But with a real bug that makes all fenix 6 unusable, there would certainly be more going on. Maybe it's a hardware problem. A weak memory module after a certain period of use on some devices or something similar. I recommend everyone to contact support. That promises more success than hoping that a solution will be presented here in the forum.

  • Garmin told me straight away it's a hardware issue after their engineers checked my logs

  • A hardware issue suddenly emerging with a new firmware on a device which had been fine for years before? Very unlikely. Unless the firmware has explicitly written to cripple certain devices.

    I bet if the affected watches get downgraded to 19.20 they will work flawlessly again. Hey, this can't be due to firmware, it's a miracle!

  • My 6x pro seems ok, just the 6 solar that had the issues, both same software 

  • My partners 6s Pro and my 6x Sapphire have been randomly rebooting since version 21.00.....ive seen multiple threads here and multiple posts on Facebook. 

  • I do not think that 19.20 would work on your device properly. By the way the topic started over a year ago.

  • Updated September 2nd, 2022:

    The issue should be resolved with the v23.00 software update. If you continue to have the issue, ensure your watch is fully updated to v23.00 software. If your watch continues to crash and restart during an activity, please highlight my name and send me a Private Message. Thank you!

  • I have experienced reboots during activities since 21.00 and ongoing to 22.10  - no crashes before 21.00 and note that I have TWO Fenix 6 devices as you can see from the logs that are now both crashing to blue triangle so I consider suggestions this is a hardware issue that happened to hit two devices only after moving to 21.00+ so remote to be implausible. Neither device ever blue triangled prior to 21.00. Both crashes are occurring in a Run Time Library (RTL)
    21.00 crash log
     
    3290 (fenix 6 Sapphire) SW ver: 2100
    Build Type: RELEASE
    Commit:1d825c83a6823ee7efef6706a32f026579454c5d
    ESN: 3376679657
    05/23/22 08:53:29
    RTL
    errnum: 0x00f
    r0: 0x20007520
    r1: 0x04703ad7
    r2: 0x00000164
    r3: 0x000001ce
    r4: 0x0003d400
    r5: 0x00000979
    r6: 0x006c28c8
    Stack frame PC, SP: 0x00003383, 0x20007168
    Call Stack - SP at 0x20007168:
    0x000023f1
    0x00003a95
    0x04703ad7
    0x04703ad7
    0x04703ad7
    0x04703ad7
    0x00003da3
    0x04703ad7
    0x000041c1
    0x04703a55
    0x04703ad7
    0x04704fe9
    0x04719213
    0x0471789f
    0x043f3751
    0x04719c41
    0x04713847
    0x043f388d
    0x043f2f7d
    0x000041c1
    0x043f2de9
    0x0458f7e7
    0x0458f7e7
    0x00003d0f
    0x0000421f
    0x00003447
    0x0005da01
    0x0005d701
    0x043f2cb1
    0x0005e153
    0x0000ffff
    0x00077c5b
    Uptime: 1527845748
    22.10 crash log
    3290 (fenix 6 Pro) SW ver: 2210
    Build Type: RELEASE
    Commit:c96a7bc00a3dd9df4aa849dbc6841b70c6483579
    ESN: 3352542644
    06/29/22 21:45:11
    RTL
    errnum: 0x00f
    r0: 0x20007520
    r1: 0x0457f8d1
    r2: 0x0006b6c8
    r3: 0x00000224
    r4: 0x000429c0
    r5: 0x000004f1
    r6: 0x006232b8
    Stack frame PC, SP: 0x00003383, 0x200071f0
    Call Stack - SP at 0x200071f0:
    0x000023f1
    0x00003a95
    0x0457f8d1
    0x0457f8d1
    0x0457f8d1
    0x0457f8d1
    0x00003da3
    0x0457f8d1
    0x000041c1
    0x0457f8d1
    0x0456f1d7
    0x04584b65
    0x047a1d27
    0x0456a121
    0x00057491
    0x00158eb3
    0x00053373
    0x0005ad0f
    0x0000556b
    0x00062c33
    0x00062e29
    0x00004a0d
    0x00000000
    0x00000000
    0x00000000
    0x00000000
    0x00000000
    0x00000000
    0x00000000
    0x00000000
    0x00000000
    0x00000000
    Uptime: 1303666382
  • Third day with the 22.73 firmware and reboot this morning

    3291 (fenix 6X Pro Solar) SW ver: 2273
    Build Type: RELEASE
    Commit:1f1d3e44e58dddd238dc1b3e130d7f544d1dc89a
    ESN: 3319620039
    07/01/22 11:27:18
    RTL
    errnum: 0x00f
    r0: 0x2003f9f0
    r1: 0x000be21b
    r2: 0x00008000
    r3: 0x0000015a
    r4: 0x00041218
    r5: 0x000005df
    r6: 0x00725920
    Stack frame PC, SP: 0x00002c61, 0x2003f7e8
    Call Stack - SP at 0x2003f7e8:
    0x000023f5
    0x00003a7f
    0x000be21b
    0x000be21b
    0x000be21b
    0x00003db3
    0x000baf05
    0x000be21b
    0x000bb337
    0x000bd243
    0x000bd621
    0x00007461
    0x00004b61
    0x00004b61
    0x00000000
    0x00000000
    0x00000000
    0x00000000
    0x00000000
    0x00000000
    0x00000000
    0x00000000
    0x00000000
    0x00000000
    0x00000000
    0x00000000
    0x00000000
    0x00000000
    0x00000000
    0x00000000
    0x00000000
    0x00000000
    Uptime: 150807424

  • Getting the same issue here with a 6s solar. I did a hiit workout a few days ago, it happened during that, then, this morning, I went for a suggested run, as I got home & the exercise had just finished, it rebooted. No training effect or workout load after. I don’t use the music control or anything, just the watch & hrm pro.