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Bike activity lost and gone multiple times during ride on Fenix 6 Pro

1076466
over 4 years ago

On my first ride with the Fenix 6 Pro I started a course and took off. It started guiding me for about 2 miles and then I stopped hearing guiding beeps. I looked down and the plain watch face was showing with no hint of the ride. I started it again and things worked for a while but then it starting showing the "power save mode" countdown which I had to cancel multiple times if I happened to see it. Finally, it just quit altogether and when I completed the course all traces of the ride were gone.

I'm assuming this is not the expected behavior. Am I doing something wrong? Should I have to constantly cancel the power save mode in order to keep a ride alive? The watch says "9d" of batter so it doesn't need to charge.

Needless to say this is extremely frustrating and I may sell the watch and switch to another brand if it can't do the one thing I bought it to do.

Are there any debug logs on the watch to track down what happened?

  • +1 over 4 years ago

    Maybe a stupid question, but have you really started the activity with pressing the start button?

  • 0 over 4 years ago

    Try it again, but turn off the auto-pause feature this time. Auto-pause stinks, just stick with pausing and unpausing the old-fashioned way; using the pause button.

  • 0 over 4 years ago

    In the past, with watches prior to my 6X it has been possible for buttons to be accidentally operated with a bent wrist on the bars and gloves pushing the buttons. My remedy was to enable auto - lock during activities to avoid such accidents. 

    Could this be the cause of your problems? 

  • 0 over 4 years ago in reply to Volker

    @volker your question is not stupid - and likely the user-error which I discovered after trying to repeat the problem. I have to keep reminding myself that this watch requires one or two more additional confirmations before anything actually starts working. I expected that selecting "Do Course" had started the activity because it shows the map and starts giving you navigation cues. I wish there was a big "press <here> to start course" pointing at the triangle button.

    Thanks for pointing out the PEBKAC!

  • 0 over 4 years ago in reply to 1076466

    It can be helpful to have a Timer datafield on your main activity screen, because (aside from it just being useful to have a timer) it makes it really easy to tell if the activity is recording. Timer moving? Activity recording. Timer not moving? Activity not recording.

    I always try to make a point to glance at that after I press "start" to make sure it really started.

    (note that the Elapsed Time datafield has different behavior, though... after you've started the activity, it'll move whether the activity is paused or not)

  • 0 over 3 years ago

    Ever found out what happened? The same thing happened to me with my Fenix 6 pro. 3 km good navigation and suddenly 30 sec power mode. No clue what it was, i just ignored it and suddenly my screen was on my watchface, no trace of my activity at all. I just went back to my course and I could only start it from there, 3km lost

  • 0 over 3 years ago in reply to 4668923

    If you read the thread it is evident that the course was selected but the activity was not started. A couple of extra button presses are required after selecting and starting the course to actually start8ng the activity. 

  • 0 over 3 years ago in reply to Dr Phil

    No it is not. Just as the op I had started the course, i had driven 3 km already and it was beeping to give me pointers. But suddenly power mode 30 seconds started which I ignored since I had no clue what it was. At countdown, it just put me back to watchface, as if I hadn't driven at all, 3 recorded kilometers lost.

  • 0 over 1 year ago

    I just experienced this on my Fenix 6s Pro. Activity was definitely started and I noticed the auto-pause due to waiting behind multiple red lights in the city, but when I reached home, my watch was showing the watch face as if I never had anything open.

    It would also be too much of a coincident to "accidentally" press the right keys in order to stop, discard and confirm discarding. There are too many different keys with the right order involved.

    I believe just like my Edge 830 that reconnects multiple times to all sensors during bicycle ride, my fenix 6s pro started getting jealous and it's now acting up to keep up with the trends.