Floor Climb Activity Floor Count Problem

I have been doing Floor Climb activities indoors. I climb up 17 floors up and down. At some point my Fenix 6X Pro stops counting floors. It shows the total ascend and descent correctly and I can see the elevation change with each floor but the floor count does not change. Happened 3 times in a row, in all of the occasions the floor count stopped somewhere around 60-80. I do not stop in the middle of stairs or anything couldn't figure out why, it seems like some sort of software issue.

Top Replies

bigjac1 over 4 years ago +1

https://support.garmin.com/en-US/?faq=LJ6vYF2phv7JUAOlsRRjC8

Mine is not accurate in counting either. When climbing indoor I press lap button every 3 flights and then when I'm done see how many laps …
Fabe56 over 4 years ago in reply to SirEdmund +1

SirEdmund said:
We shouldn't be trying to find workarounds but Garmin should adress and fix them.

100% agree, I reach Garmin Support 3 times about this issue, each time they just replay without any…
Rash over 4 years ago +1

I agree. Mine freezes at around 68-72 floors. I have to shake my wrist violently for a minute and then it starts counting again. Madness!

All Replies

0 bigjac1 over 4 years ago

https://support.garmin.com/en-US/?faq=LJ6vYF2phv7JUAOlsRRjC8

Mine is not accurate in counting either. When climbing indoor I press lap button every 3 flights and then when I'm done see how many laps (floors) I've done and multiply by 3 , when i"m done I'll edit the floors climbed on the phone app. The ascent will be correct after edited but descent will not.

0 SirEdmund over 4 years ago in reply to bigjac1

Well I have been using a similiar workaround, but it is kind of silly that floor counting is not working. Still counting steps, altimeter still changes with each floor, it correctly displays total ascend and descend values with each lap. These small glitches are becoming frustrating. We shouldn't be trying to find workarounds but Garmin should adress and fix them.

0 Fabe56 over 4 years ago in reply to SirEdmund

SirEdmund said:
We shouldn't be trying to find workarounds but Garmin should adress and fix them.

100% agree, I reach Garmin Support 3 times about this issue, each time they just replay without any solution, they just don't care... Like all bugs I report :-/

0 Rash over 4 years ago

I agree. Mine freezes at around 68-72 floors. I have to shake my wrist violently for a minute and then it starts counting again. Madness!

0 SirEdmund over 4 years ago

Today I tried the activity again(first time after 15.20 update), I have climbed 177 floors, and the watch was showing 0. Watch shows the elevation change correctly, step counting still working but somehow for a reason floor count is not possible.

0 Benda34 over 4 years ago

Did you check out this article?

https://forums.garmin.com/apps-software/mobile-apps-web/f/garmin-connect-mobile-andriod/215579/what-s-the-secret-to-tracking-stairs-accurately/1020075#1020075

I've also noticed how my Fenix 6 at times simply doesn't realise I've gone up two flights of stairs and I'm assuming in activity or daily so maybe it doesnt check the altitude / air pressure or however it works?