Treadmill and Virtual Run not working...at all

I have tried both options and I record zero distance

Virtual Run Mode

  • Occasionally in VR mode, my Zwift avatar will lunge forward 20' and then stop.
  • It pairs ok to my iPad but other than the HR from either a HRM-PRO or a 4i Viiiiva there is no data.
  • Zwift Run pod works without any issues

Treadmill Mode 

  • In TM mode I record no distance
  • I do record HR
  • I do record cadence
  • The above is the same even if I try swinging my arm like a pitcher winding up

Software is V13.10 

Tried my wife's 945 and both functions worked without issue?

Any suggestions?

Is this a known issues? I did a quick search and couldn't find other threads