fenix 6 does not show heart rate from hrm dual chest rate.

 I did the pairing according to  manual.the watch pairs the strap but The heart rates appears only for 5 sec and then nothing happens. Reset the watch twice, the only change is that during  the new Upside downpairing  the watch recognized the strap with dif name but The problem with the heart rate remains . 

Bought the hrm dual yesterday. Its so disappointing to spend a bunch of money and get this problems.

  • Do you get the sensors wet just when you put the strap on ?
    I had a HRM run before and never had to do it at that time, but I need to apply some water on the HRM dual sensors if I want it to turn on instantly, as quick as the HRM run did.
    If I don't, it will turn on eventually but only when I start sweating :)

  • i found with my VA3, i often would have to go into the sensors menu and connect it (check it was connected). I have been dubious about whether it's connected with my Fenix 6  which I got last week, as I did a run and walk back to back and it wasn't until I finished the walk that it showed external HRM connected in the notifications. VA3 always used to tell me it was connected when I went to start a new activity (fenix 6 hasn't yet) - but I always used to make sure it was connected in the sensors menu first. Going to try this with my Fenix today. 
    I can't be sure whether it's connected with the fenix because the optical wrist sensor is much better than the VA3 one! 

  • Thank you for the response, 

    Yes i get the sensors wet .

    I try it today for my first Run ( hrm dual + fenix 6). 

    I pair again the hrm with the watch, i disable the hr from the wrist i press the start button and start running. I did almost 45 to 50 minutes Run and the sensor was OK but when i start sprinting the watch turned off suddenly.

    I turn on the watch again and pair again the hrm. Its a total mess for me the whole experience with garmin until now too bad.

    I can not find what the problem is.

  • You don’t need to disable wrist. Have you tried removing the sensor; off/on with the watch? Or soft reset?

  • From yesterday already i ve made 2 soft resets and one Hard reset to the watch. 

    Still the same when i pair the hrm with the watch only shows the heart rate for 5 sec. 

    I tried also not to disable the wrist heart rate but when i pair the hrm nothing happens for 3 or 4 minutes and After that heart rates shown for only 5 sec again and then Just - -.

    Last thing i m thinking to do is to reset the hrm monitor. 

  • I found the only way to see my heart rate to my watch but not for such long as i expected. 

    I have to click the option broadcast heart  rate. But only for about 30 minutes and After that i have to pick again the same option for another 30 minutes.but this option kills the battery really fast.

  • Are you saying that when you select an activity that you are not seeing the heart rate?

    Are you trying to look at the heart rate from the strap outside of the activity.

  • For example i choose to Run i put  hrm on my chest i pair it mith my watch when its paired i wait a little bit and i instead of showing heart rates continuous it only shows for 5 sec and then nothing.

    I start the excersice and only if i choose the option of broadcast heart rate it shows the heart rate to my watch, and only for 20 minutes.

    When i rest and try to see the heart rate from hrm dual same happens shows only for 5 sec. 

    I pair the hrm dual with an other fenix 6 same thing happen. 

  • Unpair the strap.

    Take the battery out of the HRM-Dual.

    Put it in reversed for a few seconds.

    Replace it the right way.

    Re-pair to the watch.

    Make sure the strap is fully wetted (I use warm water) before putting it on.

    Start an activity.

    Test.

    If still not working contact Garmin Support.

  • Thanks for your answer and for your time to reply. 

    First thing i m going to do is that kind of reset in the hrm strap.

    Hope its gonna work Fingers crossedFingers crossedFingers crossed