HRM Pro saying no HR data when downloading off an activity

Hi Guys,

Has anyone else seen this? When i complete an activity (I have a Fenix 6X Pro Sapphire and have a HRM Pro HR strap) and try to download the HR data off the activity its showing up with no HR data to download. This is only recent enough - past 2/3 weeks. The HRM Pro is connected to my watch via ANT+ and connected to my phone through bluetooth. Now its saying that the HRM software is UTP (7.1 think) and the battery condition is good. I only got it in the middle of October so have about 3-400km's worth of running activities so battery should be still fine.

I suppose my question is, Is the data off the activity the HRM Pro's HR data (perhaps maybe it is as the running dynamics are in garmin connect) I though the data was the wrist HR data and the HRM pro data was the one you download, and 2nd has something changed recently that the data cant be downloaded off the activity now as i was able to do this since i got the HRM pro and even on last HRM Tri.

I attached 2 pics - 1 of the no HRM data to download off the watch and the 2nd of GC HRM Pro sync error. Wont seem to manually sync (cant remember if it did sync before I seen this issue but think it did) - HRM Pro was on at time of error aswell.

Any thoughts/inputs would appreciated guys.

Cheers,

Dec

Top Replies

Dr Phil over 3 years ago in reply to Ocean5 +1

More information here HRM-Pro Beta 7.40 Now Available
Garmin - Chris over 3 years ago in reply to Ripe93 +1 verified

Ripe93

You will not be able to restore the previous HRM-PRO data from the prior activities. My sincere apologies for the issue and the inconvenience caused losing the prior HRM data.

All Replies

0 Dr Phil over 4 years ago

Take the battery out and leave it out for a minute or so, or put it back reversed before replacing it the right way. Then try again. Whether it works or not after that send a message to Garmin Support

Tip. While you’ve got the battery out dab a touch of silicone grease to the screws before putting them back.

0 Crispin_Ellisdon over 4 years ago in reply to Dr Phil

Further to Philip's post, there is something more official from Garmin here https://forums.garmin.com/sports-fitness/running-multisport/f/accessories-sensors/246274/hrm-pro-is-not-sending-heart-rates-to-my-watch-after-open-water-swims/1176972#1176972. Hopefully this will be fixed in a software update in due course.

0 Dec_McGuinness over 4 years ago in reply to Dr Phil

Thanks for the reply ill give it a go and see thanks

0 Dec_McGuinness over 4 years ago in reply to Crispin_Ellisdon

Ah i see so they are aware of the issue. Seems to leave the battery out for 5mins is the work around until they get a permanent fix. Thanks again guys

0 Dec_McGuinness over 4 years ago

Yeah taking the battery out and leaving it for 5 minutes seems to have done the trick alright

0 Joel over 4 years ago in reply to Dec_McGuinness

Any update on a fix?

Will try the battery reset but am having this issue on my open water swims. Same error message. HRM pro is working for rides and runs. Also if I take my watch off and attach it it handle bars for structured workouts it captures correctly.

0 Ocean5 over 3 years ago

Hello Everyone, I'm another unlucky owner of HRM-Pro + Fenix 6 Sapphire with "No HR Data to Download" after ~3 swims in a row .

Will try the workaround, but it would be great to hear something from Garmin on the fix.

Cheers

0 Dr Phil over 3 years ago in reply to Ocean5

More information here HRM-Pro Beta 7.40 Now Available

0 Ocean5 over 3 years ago in reply to Dr Phil

thanks mate, I'll give it a go.

0 minty95 over 3 years ago

anyway of applying the beta without a computer, I'm on holiday with only my phone, as effectively i'm not recording my heart rate from my swims

I use betas often so know how to with the computer, but don't think i can do it with just the phone