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What brilliant customer service!

GSparky
over 4 years ago
The leather strap on my 6S is starting to split after 10 months of sweat and all kinds of weather. Replacements are over £80 so i thought I'd try their customer service chat line expecting a, "That's consumable part sir." kind of response.
But I was wrong, instead Chris the customer support guy apologised, asked me to send a photo then immediately placed on order for a replacement. Also as the strap is out of stock until January he offered to send another silicone strap in the meantime.
I'm a bit of a geek and often get tempted to buy something different just to see what it's like. After this experience I'm sticking with Garmin.
  • +1 over 4 years ago

    I have also experienced great costumer service from Garmin. Most notably when I had problems with my Vector 3 pedals. We were talking about unpairing and repairing the right pedal and he wanted to walk me through the process. He asked to hang tight and I could hear a bike in the background. I am pretty damn sure this dude grabbed a bike (maybe his) and unpaired and repaired his own vector 3 with his head unit to make sure he was giving me the right steps.

  • +1 over 4 years ago

    And, before I forget, Garmin has a rapid replacement program. I had a damaged button on my fenix 5. I called and they determined the watch needed to be repaired/replaced.

    With the rapid replacement program you pay for the replacement upfront and send your old device back to them. You get your money back when they receive your old device. You have to mention it though so, if you call and cannot be without your device for an extensive period of time, this is a good way to go