Wahoo TICKR 2 (WFBTHR04) HR strap running cadence lock

Former Member over 4 years ago

I have some weird issue which is also mentioned in this 4-5 years old messages:

https://forums.garmin.com/sports-fitness/running-multisport/f/forerunner-230-235/125770/high-heart-rate-at-beginning-of-run/704223#704223

https://forums.garmin.com/sports-fitness/running-multisport/f/forerunner-230-235/109857/cadence-lock-with-a-strap

I do use RD Pod and Wahoo TICKR 2 (WFBTHR04) HR strap both at the same time for running.

Sometimes the watch starts to display/record what seems to be a cadence from the RD Pod instead of the HR readings.

The problem seems to be the same, regardless of if the strap is connected via Ant+ or BLE.

Here is a recent example activity, the issue starts at 2:53: https://connect.garmin.com/modern/activity/5836129497

It can't be the "cadence lock", since I am not using the wrist OHR and the issue occurs even in the "jacket mode" which should disable the OHR completely.

How do I contact support on this matter? The chat is dead, is there an email or a way to open a ticket?

UPDATE 1:

There is a problem with the Wahoo TICKR 2 (WFBTHR04) HR strap not the Fenix 6. The strap has an issue which is best described as the "cadence lock".

Thorough electrode wetting with water or gel should hopefully help with that.

More info here: https://www.dcrainmaker.com/2010/04/troubleshooting-your-heart-rate.html

Initially the topic was named "Fenix 6 Pro Sapphire 12.20: RD Pod + HR strap, Watch uses cadence in place of heart rate" since I've thought there is a problem with the watch itself.

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0 Former Member over 4 years ago

Well, this is just borderline offensive:

https://connect.garmin.com/modern/activity/5845096622

I've tried connecting HR via ANT+ to no avail, same issue.

0 Dr Phil over 4 years ago in reply to Former Member

So maybe the issue is with the Wahoo Tickr strap?

0 Former Member over 4 years ago in reply to Dr Phil

Nope, it works without any issues on the Fenix 6:
https://connect.garmin.com/modern/activity/5840900960
The problem only happens when the RD Pod is connected.

As a side note, the strap also works fine on the PC running Zwift connected via Ant+ and BLE, works perfectly on the iPhone and Apple Watch, so I don't think there is any issue with the strap itself.

0 Dr Phil over 4 years ago in reply to Former Member

So the strap works on the F6 without the RD pod. The problem is when you connect the strap AND the pod. Is it not possible the strap is not able to work with the pod?

Obviously talk with Garmin Support - you can find numbers and email addresses if you search for Garmin Support - but also check with Wahoo too.

0 brian.reiter over 4 years ago

If it is a Wahoo Tickr X and an RD Pod they are both sending competing data streams for ANT+ Running Dynamics. That intuitively seems like it mat not be a compatible combination.

More generally I have not been able to find anything that articulates what you can do with Running Dynamics data. Most of it is just 2nd order proportional to running speed. The most interesting thing is L/R balance but it’s not something you can consciously influence.

I stopped bothering with the RD Pod a long time ago.

0 Dr Phil over 4 years ago in reply to brian.reiter

Hopefully the OP will let us know if it is the Tickr X because there seems no reason to use both together if it is.

0 Former Member over 4 years ago in reply to brian.reiter

It is a Wahoo TICKR 2 (WFBTHR04), without any of the running dynamics, not the Tickr X.

I can ditch the RD Pod but I will soon start using the Garmin Foot Pod for a better indoor track measurement of distance / speed which seems to also have issues with the HR straps described here:

https://forums.garmin.com/sports-fitness/running-multisport/f/forerunner-230-235/125770/high-heart-rate-at-beginning-of-run/704223#704223

https://forums.garmin.com/sports-fitness/running-multisport/f/forerunner-230-235/109857/cadence-lock-with-a-strap

Oh, by the way, I've mentioned that the issue is present even with the BLE connection.

BLE connection doesn't have any Running Dynamics Profile, it's exclusive to Ant+.

0 Former Member over 4 years ago in reply to Dr Phil

It is a Wahoo TICKR 2 (WFBTHR04), without any of the running dynamics, not the Tickr X.

0 5456836 over 4 years ago

I also had this issue with the Wahoo Tickr 2 connected to my Fenix 6 Pro, without an RD pod. First 5-10 minutes of the run it locked on my cadence instead of my HR. I concluded it’s the strap, and switched to another HR strap (Polar H10) which works fine.

0 Former Member over 4 years ago in reply to 5456836

Thank you for the insight!

What I am going to do - I will try to connect the strap to the Fenix (via Ant+) and the Apple Watch 4 (via BLE) at the same time.

I will disable the built in OHR on both devices - on the Fenix via Run Settings (Jacket Mode) and on the AW4 via the global activity settings.

In case there are wrong HR readings from the strap itself they will be visible in the both .fit files.

I am going to look weird, that's for sure, but Mr. DCRainmaker trains like this all the time, so...