My watch has not monitored sleep for 4 days :/

Hi guys,

Please help me because I am upset.

My watch has not monitored sleep for 4 days. I tried everything, restart the watch, restart the phone, restart connection between phone and watch.

I clean HR sensor. I also go through all posts on forum with sleep tracking issues. Of course I also do all things in Support Center...

AND NOTHING!

As you can see, my HR monitor is working during sleep and works perfectly fine. Still despite of this, from 4 days I need to add manually when I slept

What else can I do? I have my sleeping hours set from 00-09:15 AM.

Please help what to do

Top Replies

Hexxer over 4 years ago +1

Just a try. You will lost nothing. Long press upper left button, LONG - also if the Garmin Banner for the emergency call came...press it till its OFF.

Thats a step bevor the hard reset. After that, press…

All Replies

0 Former Member over 4 years ago

Aftel update Fenix 6 Sapphire to 11.10 i missed all hartrate monitoring en sleep as well. Sensors don't work any longer

0 2663578 over 4 years ago in reply to Former Member

So I am not alone with that...

0 Former Member over 4 years ago in reply to 2663578

Correct. After soft and hard reset nog difference

0 Hexxer over 4 years ago

Just a try. You will lost nothing. Long press upper left button, LONG - also if the Garmin Banner for the emergency call came...press it till its OFF.

Thats a step bevor the hard reset. After that, press power and wait for boot. It clears caches and so on.

0 Former Member over 4 years ago in reply to Hexxer

did not do the trick.

0 2663578 over 4 years ago

Another day without tracking sleeping!

0 schmjoe over 4 years ago in reply to 2663578

It might be time to get in touch directly with the Garmin support to clarify the issue.

0 Hexxer over 4 years ago in reply to Former Member

Call garmin. Forum cant help.

If your are safe that there is nothing you overlook

0 reittila over 4 years ago

I had a similar problem. I uninstalled GC from the phone. Rebooted the phone and reinstalled GC. That fixed it for me.

0 Former Member over 4 years ago in reply to reittila

What is GC ?

This afternoon i contacted Garmin Support and sent my whatch rma.